ICT Program Manager - BSS/OSS (m/f/d)

Ericsson GmbH; Düsseldorf; On-site; EUR 120,000 - 150,000; Full time

Job summary

Ericsson GmbH in Düsseldorf seeks an experienced ICT Program Manager to lead key telecom software programs in the BSS/OSS domain across Europe. You will coordinate multi-country delivery teams, customers and partners to drive large-scale transformations with clear direction and hands-on leadership.

You will engage senior stakeholders, manage scope, risks and budgets, and shape execution plans with sales and account teams. Fluent English is essential; additional European languages are a plus.

Qualifications

• Seven or more years in complex delivery environments.
• Strong understanding of telecom BSS/OSS domains (charging, billing, mediation, order management, product catalog).
• Proven experience leading multi-million-budget transformation or integration programs across multiple countries/parties.
• Experience with Prime Integration or end-to-end coordination of complex deliveries.
• Solid scope, risk, issue and financial management with a track record of delivering contractual commitments.
• Experience working with senior customer stakeholders and virtual, international teams.
• Excellent communication and stakeholder-management skills with a calm, confident presence.
• Leadership through influence, clear and pragmatic decision-making.
• Fluent English; additional European languages are an advantage.

Responsibilities

• Lead medium to large transformation and integration programs in the BSS/OSS space, delivering against scope, timelines, quality and budgets.
• Support Prime Integration by coordinating Ericsson teams, customers, partners and subcontractors.
• Build strong relationships with senior customer stakeholders, typically at Director and VP level, with CTO-level exposure.
• Define program scope, establish delivery structure and secure capabilities and resources.
• Run program governance by tracking progress, managing risks and issues, and keeping stakeholders aligned.
• Control scope changes and change requests, ensuring impacts are understood, approved and documented.
• Partner with sales and account teams during pre-sales to shape execution plans and resourcing.
• Provide clear leadership for cross-functional and multi-country teams.
• Coordinate partners and subcontractors, align activities with program goals and monitor performance.
• Monitor program financials, optimize costs and identify add-on business opportunities.
• Ensure delivery remains aligned with contractual commitments and customer satisfaction.

Skills

Stakeholder management

Program management

BSS/OSS knowledge

Multi-country coordination

Budget management

Risk management

Leadership by influence

English fluency

Education

PM certification

MBA

Job description

About the opportunity

We are looking for an experienced ICT Program Manager to lead key telecom software programs in the BSS/OSS domain across Europe. You will be the central point of coordination for complex customer deliveries, bringing together teams, partners and stakeholders to make large-scale transformations happen.

This is a senior, hands-on leadership role without formal line management. You will set direction, keep execution on track and ensure that commitments to the customer and the business are met. As part of the role, you will also contribute to Prime Integration, coordinating multiple delivery parties and helping create a seamless customer experience.

This role is primarily based in Düsseldorf, but can be based in other Ericsson locations across Europe.

What you will do

• Lead medium to large transformation and integration programs in the BSS/OSS space, delivering against agreed scope, timelines, quality standards and budgets.
• Support Prime Integration by coordinating Ericsson teams, customers, partners and subcontractors across the delivery landscape.
• Build strong relationships with senior customer stakeholders, typically at Director and VP level, with exposure to CTO-level engagement.
• Define and clarify program scope, establish the delivery structure and secure the capabilities and resources needed for success.
• Run program governance by tracking progress, managing risks and issues, and keeping stakeholders aligned.
• Control scope changes and change requests, ensuring that impacts are understood, approved and documented.
• Partner with sales and account teams during pre-sales to shape execution plans, estimates, delivery models and resourcing.
• Provide clear leadership for cross-functional and multi-country teams, creating a confident and delivery-focused environment.
• Coordinate partners and subcontractors, align their activities with program goals and monitor performance.
• Monitor program financials, optimize costs and identify opportunities for add-on business.
• Ensure delivery remains aligned with contractual commitments and contributes to a high level of customer satisfaction.

The skills you bring

Must-have

• Several years of experience as an ICT Project Manager, Program Manager or in a similar role, typically with seven or more years in complex delivery environments.
• Strong understanding of telecom BSS/OSS domains, such as charging, billing, mediation, order management and product catalog.
• Proven experience leading multi-million-budget transformation or integration programs, ideally in multi-country and multi-party environments.
• Experience with Prime Integration or comparable end-to-end coordination of complex customer and partner deliveries.
• Solid skills in scope, risk, issue and financial management, with a track record of delivering against contractual commitments.
• Experience working with senior customer stakeholders and virtual, international teams.
• Excellent communication and stakeholder-management skills, with a calm and confident presence.
• Strong leadership through influence rather than hierarchy, combined with clear and pragmatic decision-making.
• Fluent English; additional European languages are an advantage.

Nice-to-have

• Experience gained with a telecommunications operator, systems integrator, telecom technology provider or another organization delivering BSS/OSS solutions.
• Exposure to mission-critical transformation and integration programs for European operators.
• Recognized project or program management certification and familiarity with relevant telecom or service-management frameworks.
• Experience working with modern project-management and financial-monitoring tools.
• Experience coordinating multiple suppliers, partners or subcontractors in a complex delivery environment.
• MBA or comparable business education.
• Previous people-management experience.