Customer Security Manager

Ericsson GmbH; Düsseldorf; On-site; EUR 76,000 - 105,000; Full time

Job summary

Ericsson GmbH is seeking a Customer Security Manager to lead security governance and stakeholder engagement for key accounts. You will ensure contractual compliance, coordinate security activities, and act as the security liaison between Ericsson and the customer.

The role emphasizes strong communication, regulatory knowledge, and the ability to drive security programs across the account with focus on risk management and incident coordination.

Qualifications

• 5 years of experience in a customer-facing role in telecoms or regulated industry.
• 3 years in Information Security within a security team or delivering security projects in telecoms.
• Understanding of security legislation in the UK and/or EU.
• Knowledge of telecom products, technologies, and terminologies.
• Excellent communication, adaptable to diverse customer and cultural environments.
• Ability to translate and simplify complex situations; strong governance skills.

Responsibilities

• Support customers in achieving their security objectives.
• Regularly report contractual security compliance to the Account team.
• Create strong internal and external stakeholder relationships.
• Be the security point of contact for the Account team and customer.
• Lead security governance forums with the customer and address issues.
• Govern security policy across the account, including supply chain, and manage risks.
• Align TSA requirements with Customer Security Director and programme.
• Coordinate security incident and vulnerability communications with the customer.
• Direct Account team and business units on good security practice.
• Ensure customers understand and comply with contractual security obligations.
• Operate a security awareness programme for all personnel and partners.

Skills

Stakeholder management

Security governance

Information security

Security legislation knowledge

Communication skills

Programme / project skills

Job description

We are looking for a Customer Security Manager with strong internal & external stakeholder management skills delivering a first-class customer service. Responsible for the successful delivery of information security, as per agreed contractual Security requirements.

What You Will Do

• Support our customers in achieving their security objectives
• Regular reporting of contractual security compliance to the Account team
• Create strong Internal & External Stakeholder Relationships
• Be the security point of contract for the Account team, managing the security relationship between Ericsson and our Customer
• Lead regular security governance forums with the customer, proving updates on our contractual compliance, raising operational issues/challenges, and promoting security
• Security policy governance across the account, including supply chain; ensuring that all security risks are known, and effectively managed in accordance with customer and Ericsson risk management processes
• Working with the Customer Security Director and Telecoms Security Act programme to align customer UK Telecom Security Act (TSA) requirements
• Coordinate security incident, event, and vulnerability communication with our Customer
• Directing the Account team and supporting business units on appropriate good security practice.
• Working with our customer to correctly interpret and comply with all contractual security obligations.
• Operate an effective security awareness programme on the, ensuring that all personnel, including partners, supplier, and vendors, are aware of the security obligations that apply to them and that they hold the relevant security clearance for the role they perform
• Analytical thinking and problem-solving skills with focus on results and customer
• Support the Account team with tactical and strategic security initiatives

What you Will Bring

• 5 years of experience working in a customer facing role ideally in a telecommunications environment or another highly regulated industry
• 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment or similar experience in security product development or experience working for a service provider or operator in a network or operational security role
• Understanding of security legislation in the UK and/or EU
• Knowledge of telecom products, technologies, and terminologies
• Outstanding communication skills, adapting to a variety of customer and cultural environments
• Ability to understand translate and simplify complex situations
• Programme and/or project skills

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Kingdom (GB) || Reading