HR Generalist

GCS Recruitment; München; On-site; EUR 52,000 - 70,000; Full time

Job summary

GCS Recruitment in Munich is seeking an HR Generalist to support the Employee Experience and HR Operations teams across EMEA. The role is hybrid, based in Munich, and covers a broad range of HR activities in a fast‑moving tech environment.

You will be the first point of contact for employees and managers, handle HR cases in Workday and ServiceNow, advise on policies, benefits, data accuracy, and support regional HR projects to drive a high‑quality employee experience.

Qualifications

• Previous experience in HR Generalist, HR Operations, Employee Experience, HR Shared Services or similar roles.
• Strong problem-solving and customer-service skills.
• Excellent written and verbal communication.
• Structured, process-oriented approach and ability to manage multiple cases.
• Strong judgment, confidentiality and attention to detail.
• Ability to work independently while collaborating across international teams.
• Fluent/professional German and English.
• Experience with Workday, ServiceNow or similar HR systems.

Responsibilities

• Act as first point of contact for HR/Employee Experience queries.
• Manage employee cases from inquiry through resolution using Workday and ServiceNow.
• Support HR policies, processes, benefits, compensation and data queries.
• Support voluntary separation processes and coach managers through exit-related activities.
• Contribute to regional and local HR projects and initiatives.
• Identify root causes, anticipate issues and provide practical, solution-focused support.
• Work within SLAs with focus on employee satisfaction and service quality.

Skills

HR Generalist

HR Operations

Employee Experience

HR Shared Services

German & English fluency

Tools

Workday

ServiceNow

Job description

HR Generalist | Munich (Hybrid)

Ready to make an impact on the employee experience?

We're looking for an HR Generalist to join the Employee Experience/HR Operations team of a globally recognized technology company that is transforming how businesses and people create, communicate and connect through digital experiences.

Location: Munich, Germany - Hybrid

Contract: 18 months

Role: HR Generalist

Scope: EMEA

What will you do?

As an HR Generalist, you'll be a key point of contact for employees and managers across EMEA, helping them navigate the full employee lifecycle and ensuring a smooth, high-quality employee experience.

You'll be responsible for:

• Acting as a first point of contact for HR/Employee Experience queries
• Managing employee cases from initial inquiry through resolution using tools such as ServiceNow and Workday
• Supporting HR policies, processes, benefits, compensation and employee data queries
• Supporting voluntary separation processes and coaching managers through exit-related activities
• Contributing to regional and local HR projects and initiatives
• Identifying root causes, anticipating issues and providing practical, solution-focused support
• Working within SLAs while maintaining a strong focus on employee satisfaction and service quality

What are we looking for?

• Previous experience in HR Generalist, HR Operations, Employee Experience, HR Shared Services or similar roles
• Strong problem-solving and customer-service skills
• Excellent written and verbal communication
• A structured, process-oriented approach and ability to manage multiple cases effectively
• Strong judgment, confidentiality and attention to detail
• The ability to work independently while collaborating across international and virtual teams
• Fluent/professional German and English
• Experience with Workday, ServiceNow or similar HR systems is highly desirable
• Shared Services experience is a strong plus

Why consider this opportunity?

• Work in a global, fast-paced technology environment
• Make a direct impact on the employee experience across EMEA
• Gain exposure to regional HR projects and processes
• Enjoy a hybrid working model in Munich
• Join an environment where innovation, collaboration and employee experience are at the heart of the culture