Hospital Support and Implementation Analyst

Jobtailor; Deutschland; Vor Ort; EUR 38.000 - 60.000; Vollzeit

Zusammenfassung

Inovadora is seeking a skilled professional to implement our systems with clients, ensuring installation, configuration and testing are completed successfully. You will train clients on usage, test modules before release, and manage all related documentation to confirm service delivery.

You will also provide technical support across multiple channels, create and track service tickets, monitor progress, and support partner resellers. Client visits to assess satisfaction are part of the role.

Qualifikationen

• Basic Windows and Linux knowledge.
• Proactive in identifying and resolving issues to ensure customer satisfaction.
• Travel availability to meet clients.
• Completed or in-progress degree is a plus.

Aufgaben

• Carry out the implementation of our systems with clients, ensuring installation, configuration and testing processes are executed.
• Provide initial and refresher training on the use of our systems to clients, taking responsibility for the end-to-end process.
• Test implementation modules and the features offered by each version before they are released and deployed.
• Manage implementation-related documentation, ensuring all agreements, reports and other documents are validated and signed.
• Provide technical support to Inovadora's clients via phone, email, chat or corporate WhatsApp, identifying issues and assisting in their resolution.
• Create service tickets for support interactions, recording client requests and system defects, routing issues for resolution.
• Monitor open tickets, ensuring timely updates within agreed timeframes.
• Provide technical support to Inovadora's partner resellers, addressing questions about system implementation and usage.
• Conduct client visits to monitor interaction and satisfaction with our solutions.

Kenntnisse

Proactive problem solving

Strong communication skills

Customer satisfaction focus

Willingness to travel

Ausbildung

Completed or in-progress degree

Tools

Windows

Linux

System configuration

Testing processes

Service ticket management

Jobbeschreibung

Responsibilities

• Carry out the implementation of our systems with clients, ensuring installation, configuration and testing processes are executed and that the contracted modules are successfully operationalized.
• Provide initial and refresher training on the use of our systems to clients, taking responsibility for the end-to-end process.
• Test implementation modules and the features offered by each version before they are released and deployed.
• Manage implementation-related documentation, ensuring that all agreements, reports and other documents are validated and signed, thereby confirming service delivery.
• Provide technical support, from basic to advanced levels, to Inovadora's clients via phone, email, chat or corporate WhatsApp, identifying issues and assisting in their resolution.
• Create service tickets for support interactions, recording client requests in detail as well as system defects and issues, and routing those that require assistance from other areas for resolution.
• Monitor open tickets, ensuring clients receive timely updates on their requests within agreed timeframes.
• Provide technical support to Inovadora's partner resellers, addressing questions about system implementation and usage.
• Conduct client visits to closely monitor their interaction with and satisfaction regarding our solutions.

Requirements

• Basic computer knowledge (Windows and Linux)
• Proactive in identifying and resolving issues, ensuring customer satisfaction
• Completed or in-progress degree is a plus
• Strong verbal and written communication skills
• Availability to travel

Core Competencies

Demonstrates expertise in system implementation, configuration, and testing, while providing comprehensive technical support and training to clients. Proficient in managing documentation and ensuring customer satisfaction through effective communication and proactive issue resolution.

Highest-signal resume keywords

• System Implementation
• Technical Support
• Client Training
• Documentation Management
• Issue Resolution

Hard Skills

• Windows
• Linux
• System Configuration
• Testing Processes
• Service Ticket Management

Soft Skills

• Proactive Problem Solving
• Strong Communication Skills
• Customer Satisfaction Focus

Industry Keywords

• Client Interaction
• Service Delivery
• Implementation Modules

Tools & Technologies

• Corporate WhatsApp
• Email
• Chat Support