After-Sales Consultant

Jobtailor; Deutschland; Vor Ort; EUR 6.861 - 10.977; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive professional to conduct trainings and audits, provide equipment and software support, and assist the commercial team in client interactions. The role offers responsibilities that include scheduling trainings, diagnosing issues, and presenting audit findings to improve client operations.

Ideal candidates have a relevant degree, solid CRM and Microsoft Office skills, and reside in Manaus or Belém regions in Brazil.

Qualifikationen

• Bachelor's degree in Administration, Logistics, Engineering, or related fields.
• Proficient in Microsoft Office.
• Knowledge of CRM systems.
• Must reside in Manaus, AM or Greater Belém, PA (Brazil).

Aufgaben

• Trainings delivered remotely or in person upon client requests.
• Audit client sites to identify opportunities for process improvements.
• Provide equipment and software support by diagnosing issues and escalating when needed.
• Support the commercial team by participating in meetings with clients and partners.
• Schedule audits and present post-audit reports to improve process performance.
• Contribute to achieving targets by following company guidelines and internal procedures.

Kenntnisse

CRM systems

Microsoft Office

Ausbildung

Bachelor's degree in Administration, Logistics, Engineering, or related fields

Jobbeschreibung

Responsibilities

• Conduct trainings by receiving requests from new clients, scheduling and delivering trainings remotely or in person;
• Conduct audits by scheduling visits to client sites to understand their operations and identify opportunities for process improvement;
• Provide equipment support by responding to requests, performing diagnostics, and, when necessary, escalating issues to our engineering team;
• Provide software support by handling requests, offering guidance, and delivering trainings when needed;
• Ensure the use of best camouflage practices by conducting trainings and auditing clients' operations;
• Support the commercial team by participating in meetings with clients and business partners, addressing post-sales requests and fostering customer loyalty;
• Hold meetings with clients and schedule presentations of audits and post-claim reports with the goal of improving process performance;
• Contribute to achieving targets by following company guidelines and values and complying with the area's internal procedures.

Requirements

• Bachelor's degree completed or in progress in Administration, Logistics, Engineering, or related fields;
• Intermediate Microsoft Office skills;
• Knowledge of CRM systems;
• Must reside in Manaus, AM or Greater Belém, PA (Brazil).

Core Competencies

Demonstrates expertise in conducting client trainings and audits to enhance operational efficiency, while providing equipment and software support. Strong ability to foster customer loyalty and achieve performance targets through effective communication and collaboration.