- Ensure a complex, stable tooling landscape for the software development process
- Ensure the stable operational readiness of IT systems, test systems, and equipment
- Create balanced commissioning specifications with accompanying documentation
- Support interdisciplinary project teams, specialists, and managers by defining system configurations and test and maintenance plans
- Record and document faulty events and work on-site to resolve them
- Independently install and maintain customer systems domestically and internationally
- Provide first-level support and represent the company, particularly during on-site assignments
- Serve as the main point of contact for colleagues and lead subprojects
- Support business development and sales activities with a focus on service and maintenance
Requirements
- Completed degree in Computer Science, equivalent qualification, or several years of relevant experience
- Solid experience in designing, building, deploying, and maintaining complex IT systems and CI/CD pipelines in virtualized environments; additional practical experience in configuration management for complex products
- Familiar with installation, configuration, and maintenance of Windows- and Linux-based tools, with strong knowledge of modern IT concepts such as virtualization (e.g., MS Hyper-V, virtual LANs)
- Practical experience with customer service portals and ticketing systems in agile environments (e.g., JIRA Service Desk)
- Experience with military standards and approval processes; a military background and practical knowledge or certifications in ITIL and/or V-Model XT are a clear advantage
- Excellent German and English skills, intercultural competence, and experience in direct customer contact
- Willingness to travel nationally and internationally
Core Competencies
Demonstrates expertise in designing, building, deploying, and maintaining complex IT systems and CI/CD pipelines, with a strong focus on customer service and support in both domestic and international settings. Proficient in configuration management and familiar with military standards and ITIL certifications.
Highest-signal resume keywords
- Complex IT Systems Design
- CI/CD Pipeline Maintenance
- Windows and Linux Configuration
- ITIL Certification
- Customer Service Experience
ATS Optimization Keywords
Hard Skills
- System Configuration
- Test and Maintenance Planning
- Virtualization (MS Hyper-V)
- Configuration Management
- Fault Documentation
- Installation and Maintenance
- CI/CD Pipeline Development
- Agile Methodologies
- Interdisciplinary Project Support
- Commissioning Specifications
Soft Skills
- Intercultural Competence
- Customer Contact Skills
- Team Leadership
Certifications & Qualifications
- ITIL Certification
- V-Model XT Certification
Industry Keywords
- Military Standards
- Operational Readiness
- Service and Maintenance
- Complex Products
Tools & Technologies
- JIRA Service Desk
- Customer Service Portals
- Virtual LANs