Customer Service Support Representative, Spanish Speaking

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service professional to respond to inquiries about products and services, educate customers on eligibility, benefits, and claims, and document interactions in a high-volume environment.

You will interact via phone, email, web portal, and chat; maintain accuracy, act with professionalism, and help customers access care through the network. The role emphasizes teamwork and adaptability in a fast-paced setting with ongoing training.

Qualifikationen

• High School Diploma or Equivalent.
• 2 years of experience in a high-volume customer service environment.
• Dental terminology knowledge and group health insurance experience a plus.
• Proven professional verbal and written communication skills.
• Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently and with a team.
• Ability to learn quickly and adapt to a fast-paced production environment.
• Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
• Critical thinking and problem-solving skills.
• Ability to tolerate repetitive work without compromising accuracy and service levels.
• Required to attend additional training as requested/deemed necessary.

Aufgaben

• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services.
• Projects a professional company image.
• Corresponds with customers via phone, email, web portal, and chat interactions.
• Researches assistance requested and consistently provides accurate information to resolve inquiries.
• Thoroughly documents all customer interactions.
• Educates customers on eligibility, benefits, claims payment, and authorizations.
• Provides direction on the usage and benefits of self-service tools.
• Assists members in gaining access to care by locating a network dentist or assignment to a primary care dentist.
• Appropriately routes inquiries to necessary departments or individuals when resolution is beyond these responsibilities.
• Meets or exceeds individual, department, and client specific goals.
• Understands and adheres to all administrative and contractual policies and procedures.
• Suggests ways to improve service delivery processes.

Kenntnisse

Verbal communication

Written communication

Organization

Attention to detail

Critical thinking

Problem solving

Teamwork

Adaptability

Fast learner

Ausbildung

High School Diploma

Tools

Microsoft Office

Web Portal

Self-Service Tools

Email Communication

Phone Communication

Chat Interaction

Jobbeschreibung

Responsibilities

• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services
• Projects a professional company image
• Corresponds with customers via phone, email, web portal, and chat interactions
• Researches assistance requested and consistently provides accurate information to resolve inquiries
• Thoroughly documents all customer interactions
• Educates customers on eligibility, benefits, claims payment, and authorizations
• Provides direction on the usage and benefits of self-service tools
• Assists members in gaining access to care by locating a network dentist or assignment to a primary care dentist
• Appropriately routes inquiries to necessary departments or individuals when resolution is beyond these responsibilities
• Meets or exceeds individual, department, and client specific goals
• Understands and adheres to all administrative and contractual policies and procedures
• Suggests ways to improve service delivery processes

Requirements

• High School Diploma or Equivalent
• 2 years of experience in a high-volume customer service environment
• Dental terminology knowledge and group health insurance experience a plus
• Proven professional verbal and written communication skills
• Ability to efficiently operate a computer and knowledge of Microsoft Office applications
• Strong organizational skills and attention to detail
• Ability to work independently and with a team
• Ability to learn quickly and adapt to a fast‑paced production environment
• Cooperative, professional and effective interaction skills with co‑workers, company staff and visitors
• Critical thinking and problem‑solving skills
• Ability to tolerate repetitive work without compromising accuracy and service levels
• Required to attend additional training as requested/deemed necessary

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, problem‑solving, and attention to detail. Proficient in utilizing self‑service tools and navigating administrative processes within a high‑volume environment.

Highest‑signal resume keywords

• Customer Service Experience
• Dental Terminology Knowledge
• Microsoft Office Proficiency
• Verbal And Written Communication Skills
• Organizational Skills

Hard Skills

• Customer Interaction
• Information Processing
• Documentation
• Eligibility Education
• Claims Payment Knowledge

Soft Skills

• Critical Thinking
• Problem‑Solving
• Attention To Detail
• Cooperative Interaction
• Adaptability

Certifications & Qualifications

• High School Diploma Or Equivalent

Industry Keywords

• Group Health Insurance
• Service Delivery Processes
• Administrative Policies
• Contractual Procedures
• Network Dentist Access

Tools & Technologies

• Self‑Service Tools
• Web Portal
• Email Communication
• Phone Communication
• Chat Interaction