Head of Sales Operations (m/w/d)

Taxdoo; Hamburg; Hybrid; EUR 140,000 - 200,000; Full time

Benefits offered by this job

Relocation support

Flexible work from home

Competitive compensation package

Regular team events

Coaching and mentoring

28+2 paid vacation days

Job summary

Taxdoo is seeking a Head of Sales Operations in Hamburg to lead and optimize our sales processes and tools. You will own process development, pipeline analytics, forecasting, and CRM governance, reporting to the VP of Sales.

You’ll drive efficiency across inbound and outbound sales, collaborate across teams, and build a data-driven function that scales with our growth. Fluency in English is essential; German is a plus.

Qualifications

• Experience in a high-velocity, fast-growing B2B SaaS environment.
• Extensive experience in running and managing sales operations.
• CRM experience (HubSpot, Salesforce).
• Excellent English language skills (German helpful).
• Excellent organizational skills.
• Strong analytical skills.
• Experience in owning the complete sales process throughout the funnel.
• Experience in sales reporting to managers and leadership.
• Experience in people and team management.

Responsibilities

• Continuously monitor and develop core sales processes for relevant markets and adapt to requirements.
• Monitor and manage the sales pipeline, improve measurement, and identify bottlenecks.
• Optimize tools and resources for the sales team, leverage automation opportunities.
• Manage CRM data for accuracy, consistency, and customization potential.
• Create an ideal working environment to maximize productivity and effectiveness.
• Monitor sales performance and set performance goals, evaluate team performance.
• Manage sales forecasts, conduct forecast analyses, and support growth objectives.
• Advance and provide comprehensive sales reporting on past, current, and future performance.

Skills

Sales operations

CRM management

HubSpot

Salesforce

English proficiency

Organizational skills

Analytical skills

Sales process ownership

People management

Tools

HubSpot

Salesforce

Job description

YOUR ROLE

As Taxdoo’s Head of Sales Operations, you’ll be part of the company’s sales management team, reporting directly to the responsible VP. You will own all of our developments with respect to building effective processes and systems to help our sales team maximize productivity and effectiveness in their roles. This key role in our sales team requires you to advance our core sales processes and tools on an ongoing basis, to identify potential improvements in these, to constantly monitor and report our sales performance and set goals for our sales team, to plan the development of our sales operations and to monitor and manage our sales data and sales pipeline.

Sales is Taxdoo’s fastest growing department. Starting with 5 people based in Hamburg in late 2020, the team will grow to more than 40 by the end of 2021. Roles focus on inbound sales, but also include outbound teams as well as partner and key account management.

Our team comes from a range of backgrounds and we put emphasis on diversity. Even if you’re not entirely sure whether you tick all the boxes below, please apply – we’d love to hear from you. We’re at least as interested in your potential as we are in your experiences.

• Continuously monitor and develop our core sales processes for all relevant markets and adapt these to new requirements or simplify processes where possible
• Monitor and manage our sales pipeline regarding conversion rates and conversion velocity, identify potential bottlenecks, improve measurement, and recommend improvements
• Optimize the range of tools and resources available to our sales team and identify possibilities to benefit from sales automation tools
• Manage our CRM system and CRM data regarding up-to-dateness, consistency, and customization potential
• Create an ideal working environment for our sales team to be as productive and effective as possible in their daily work
• Monitor sales performance and set performance goals, evaluate team performance
• Manage sales forecasts, conduct forecast analyses, and identify requirements to meet our growth objectives
• Advance and regularly provide our comprehensive sales reporting related to past, current, and future performance

YOUR PROFILE

• Experience in a high-velocity, fast-growing, venture-backed B2B SaaS environment
• Extensive experience in running and managing sales operations
• CRM experience (e.g., Hubspot, Salesforce)
• Excellent English language skills (German helpful)
• Excellent organizational skills
• Strong analytical skills
• Experience in owning the complete sales process throughout the sales funnel
• Demonstrated experience in (sales) reporting regarding past, current, and future performance targeted at sales teams, managers, and leadership
• Demonstrated experience in people and team management

OUR OFFER

• A fast-growing and well-funded category leader
• An international and open-minded team hailing from five continents
• A passionate, motivating and appreciative environment
• A high degree of autonomy, accountability, and trust
• Attractive offices in the center of Hamburg
• Flexible work from home regulations
• A competitive compensation package (salary, benefits, and virtual shares)
• Regular team events in and outside the office
• Coaching, mentoring and training opportunities (internal and external)
• Relocation support and 28+2 paid vacation days