Head of Professional Services (Projects)

Lumine Group; Deutschland; Hybrid; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Lumine Group seeks a senior professional services leader to drive a high-performing team and deliver on-time, high-quality projects. You will shape the PS strategy, align with growth goals, and collaborate with sales on client engagements and proposals.

You will monitor KPIs, improve processes, and manage budgets and supplier relationships to ensure profitability and customer satisfaction.

Qualifikationen

• Strategic vision for professional services aligned with growth plans.
• Experience delivering via both waterfall and agile approaches.
• Strong communication, presentation, and negotiation with clients.

Aufgaben

• Hire, professionally develop, and retain a high-quality, high-intensity team that ensures on-time, on-budget delivery.
• Develop and execute a strategic vision for the professional services department aligned with growth plans.
• Asses and monitor performance; proactively improve department performance.
• Collaborate with sales to support growth; participate in client meetings, proposals, and contract negotiations.
• Drive operational efficiency by implementing best practices and automation initiatives.
• Define service offerings, pricing models, and contracts to ensure profitability and customer satisfaction.
• Monitor KPIs to evaluate effectiveness; identify improvements and take corrective actions.
• Establish and maintain strong client relationships; escalation point for key clients.
• Attend management meetings and CEO-directed activities.
• Lead PS teams capability and manage supplier relationships; ensure high quality.
• Be responsible for all functional and non-functional delivery of projects and programmes.

Kenntnisse

Strategic thinking

Delivery management

Stakeholder management

Delivery approaches (Waterfall/Agile)

Customer focus

Presentation skills

Negotiation

Jobbeschreibung

• Hire, professionally develop, and retain a high-quality, high-intensity team that ensures on-time, on budget, high quality delivery;

• Develop and execute a strategic vision for the professional services department, aligned with the company’s overall objectives and growth plans.

• Constantly assessing and monitoring performance and proactively taking steps to improve the department performance.

• Collaborate with sales and business development teams to support the growth of professional services business, including participating in client meetings, proposals, and contract negotiations.

• Drive operational efficiency by implementing best practices, process improvements, and automation initiatives within the professional services department.

• Collaborate with cross-functional teams to define service offerings, pricing models, and contractual agreements for professional services, ensuring profitability and customer satisfaction.

• Monitor and analyse key performance indicators (KPIs) to evaluate the effectiveness and efficiency of the professional services and support operations, identifying areas for improvement and implementing corrective actions.

• Establish and maintain strong client relationships, acting as a trusted advisor and escalation point for key clients, addressing their concerns and ensuring their needs are met.

• Attend management meetings, annual events, and other activities directed by the CEO.

• To look outwards towards the market and industry for key trends in delivery methodology and technology, and consider how these could benefit the team and the business.

• To lead the PS teams capability and manage the supplier relationship, ensuring solutions are high quality and satisfy the expectations of our customers.

• To be responsible for all functional and non functional delivery of projects and programmes.

• To support projects in resource management including where there are conflicts.

• To liaise with customers with regards their delivery expectations.

• To manage deliveries to agreed criteria and own and report on KPIs to the broader business.

• To act as product ambassador to key partners and customers.

• To produce metrics and analyse these metrics to identify areas for continuous improvement.

• To provide high quality estimates in line with the timescales of the project.

• Where applicable management of customer and partner engagement on key programmes.

• To work, on occasion, at customer and commercial partners’ sites to expedite agreed project tasks.

• To assist in Pre Sales support where appropriate.

• To manage budget for the PS team including salary reviews, overtime approval, training requirements, travel requests.

• Awareness and compliance of ISO9001, ISO27001, ISO22301, PCI and Daat Protection regulations.

• Portfolio Contribution

  • Support portfolio IP Bootcamps with lesson learnt use cases.
  • Provide support for M&A Due Diligence if called upon.

Skills

• Strategic mindedness with a view on future strategy, balanced with tactical delivery, at all times with advanced level in complex strategy, approach and management
• Advanced level in systems integration test approach and management
• Advanced level in user acceptance test approach and management
• Experience of both waterfall and agile delivery approaches
• Highly customer outcome focused with a solution orientated mind-set
• Excellent presentation and communication skills
• Meticulous, structured with excellent attention to detail
• Adaptable, can conform to shifting priorities, demands and timelines whilst retaining control
• Ability to elicit cooperation from a wide variety of sources, a strong negotiator
• Strong interpersonal skills with a professional attitude
• Commercially aware and politically astute
• Work estimation and planning
• Resource management
• Conflict management and resolution
• Budget management