Head of Product – Trust Platform Area (d/f/m)

kleinanzeigen.de GmbH; Berlin; Hybrid; EUR 120,000 - 170,000; Full time

Benefits offered by this job

Flexible working time (hybrid)

20 days work from anywhere

Parental leave

Extra paid days off

Confidential support & coaching

Annual company sports events

Pension and life insurance

Learning opportunities

Corporate benefits and exclusive-dis­c

An attractive referral program

Job summary

Kleinanzeigen.de GmbH is seeking a Head of Product for the Trust Platform Area. You will lead four PMs across pre-moderation, post-moderation, CS tooling, registration, and AI automation, steering the trust strategy with data-driven outcomes.

Collaborating with Engineering, Data, Legal, and Policy, you will shape scalable trust capabilities, reduce fraud, and maintain low friction for legitimate users. This role requires strong leadership and strategic thinking.

Qualifications

• 10+ years in product management, including 3+ years managing PMs.
• Experience in marketplaces, platforms, Trust & Safety, fraud prevention, identity or moderation.
• Data-informed decision making and KPI alignment across multiple teams.
• Ability to set vision, strategy and measurable outcomes for large cross-functional programs.
• Strategic understanding of AI and how to apply it to customer problems.

Responsibilities

• Own the vision, strategy, and outcomes for the Trust Platform Area across all domains.
• Translate strategy into priorities for four teams and cascade into plans.
• Build a high-performing team: hire, coach, and retain four PMs.
• Oversee cross-team roadmapping and make trade-offs between prevention, user friction, and cost.
• Set direction for detection and enforcement across login, moderation, and appeal processes.
• Drive AI and automation targets for trust and CS with measurable coverage and cost per case.
• Partner with Engineering and Data on scalable moderation, identity, and decisioning capabilities.
• Act as primary product counterpart for Customer Service and Operations leadership.
• Turn GDPR, DSA, and EU AI Act requirements into scalable product capabilities with Legal and Privacy teams.
• Represent Trust & Safety in senior forums and communicate strategy to Kleinanzeigen.

Skills

Product management

People management

Trust & Safety

Data-driven decisions

Roadmapping

AI / Machine learning

Stakeholder management

English fluency

German language

Job description

We are looking for a Head of Product to take full accountability for the Trust Platform Area and set its strategic direction. You will manage four Product Managers and their cross-functional teams: content pre-moderation (listings and messages), CS tooling and post-moderation (flags, appeals), user registration and login handling, and AI enablement and CS ticket automation.
You will lead product work that prevents fraud, abuse, and harmful behaviour, while keeping safety measures proportionate and friction for legitimate users low. Partnering with Engineering, Data, Customer Service, Legal, Policy, and other Product areas, you turn ambiguous trust problems into a clear domain strategy with measurable outcomes — moving us further towards proactive, data-driven prevention using signals, automation, machine learning, AI, and effective human-in-the-loop processes.

Job requirements

Who You Are:

• From 10 years of product management experience, including 3+ years managing PMs, ideally in marketplaces, platforms, Trust & Safety, fraud prevention, identity or moderation
• You drive core area metrics and align team KPIs connected to our company northstars
• You make clear, data-informed decisions in difficult situations, and can disagree and commit to move on, test, and learn
• You oversee prioritisation and roadmapping for multiple teams with defined outcomes, roles, and milestones
• You guide teams by goals and user needs rather than feature details, and execute large-scale initiatives across multiple teams
• You influence research in uncertain areas, represent user needs strategically
• You are a feedback coach, actively seek and give hard feedback, and have a growth plan for each direct report
• You know multiple organisational setups and actively influence how to shape the future org
• You target communication to the audience (from individual contributors to C-Level), make complex topics easy to understand, and solve conflicts early
• You have a strategic understanding of AI and coach your team to apply it to real customer problems.
• Fluent in English, German is a plus

Job responsibilities

What You'll Do:

• Own the vision, strategy, and outcomes for the Trust Platform Area across pre-moderation, post-moderation, CS tooling, registration and login, and AI automation
• Translate company strategy into priorities for four teams and cascade it into their plans and reprioritisation
• Build a high-performing team: hire, coach, and retain four PMs, and hold them accountable for their teams' outcomes
• Oversee cross-team roadmapping and make trade-offs between prevention effectiveness, false positives, user friction, operational cost, and business impact explicit
• Set the detection and enforcement direction across the journey — from login and listing moderation to flags, appeals, and reinstatement
• Drive the AI and automation agenda for Trust and CS with clear targets for coverage, quality, and cost per case
• Partner with Engineering and Data on scalable moderation, identity, and decisioning capabilities, incl. build-versus-buy decisions
• Act as the primary product counterpart for Customer Service and Operations leadership to reduce unnecessary manual work
• Turn DSA, GDPR, and EU AI Act requirements into scalable product capabilities with Legal, Policy, and Privacy
• Represent Trust & Safety in senior forums, win management for your strategy, and act as the senior trust voice across Kleinanzeigen.
• You will report to the Head of Product – Platform Unit

At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.

Flexible working time (hybrid)

20 days “work from anywhere”

Paid additional parental leave for both parents

Extra paid days off for special occasions (e.g. your wedding or a move)

Confidential support & coaching for you and your loved ones

Annual company sports events

Pension and life insurance

Learning opportunities to grow your skills and career

Corporate benefits and exclusive discounts

An attractive referral program

Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.

If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.