Head of Product – Trust Platform Area (d/f/m)

Kleinanzeigen; Berlin; Presencial; EUR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working time

Work from anywhere

Parental leave

Extra days off

Confidential support

Company sports events

Pension plan

Life insurance

Development budget

Learning opportunities

Corporate discounts

Referral program

Transportation allowance

Free shipping

Descripción de la vacante

Kleinanzeigen is seeking a Head of Product for the Trust Platform Area to set strategic direction and drive outcomes across pre-moderation, post-moderation, CS tooling, and AI automation. You will manage four PMs and cross-functional teams, aligning priorities with company goals and scaling a high-performing product organization.

You will oversee roadmapping, trade-offs between prevention effectiveness, user friction, and cost, and drive AI and automation initiatives with Engineering and Data

Formación

• Minimum 10 years in product management, 3+ years leading PMs, ideally in marketplaces/platforms.
• Ability to drive core metrics and align KPIs with company northstars.
• Decision making based on data, while remaining flexible to test and learn.

Responsabilidades

• Own vision, strategy, and outcomes for the Trust Platform Area across all subdomains.
• Translate company strategy into four team priorities and cascade into plans.
• Build and retain a four-PM team, with accountability for outcomes.

Conocimientos

Product management

People management

Roadmapping

Data-driven decisions

AI strategy

Stakeholder communication

Descripción del empleo

We are looking for a Head of Product to take full accountability for the Trust Platform Area and set its strategic direction. You will manage four Product Managers and their cross-functional teams: content pre-moderation (listings and messages), CS tooling and post-moderation (flags, appeals), user registration and login handling, and AI enablement and CS ticket automation.

Who You Are

• From 10 years of product management experience, including 3+ years managing PMs, ideally in marketplaces, platforms, Trust & Safety, fraud prevention, identity or moderation
• You drive core area metrics and align team KPIs connected to our company northstars
• You make clear, data-informed decisions in difficult situations, and can disagree and commit to move on, test, and learn
• You oversee prioritisation and roadmapping for multiple teams with defined outcomes, roles, and milestones
• You guide teams by goals and user needs rather than feature details, and execute large-scale initiatives across multiple teams
• You influence research in uncertain areas, represent user needs strategically
• You are a feedback coach, actively seek and give hard feedback, and have a growth plan for each direct report
• You know multiple organisational setups and actively influence how to shape the future org
• You target communication to the audience (from individual contributors to C-Level), make complex topics easy to understand, and solve conflicts early
• You have a strategic understanding of AI and coach your team to apply it to real customer problems.
• Fluent in English, German is a plus

Job responsibilities

What You’ll Do

• Own the vision, strategy, and outcomes for the Trust Platform Area across pre-moderation, post-moderation, CS tooling, registration and login, and AI automation
• Translate company strategy into priorities for four teams and cascade it into their plans and reprioritisation
• Build a high-performing team: hire, coach, and retain four PMs, and hold them accountable for their teams' outcomes
• Oversee cross-team roadmapping and make trade-offs between prevention effectiveness, false positives, user friction, operational cost, and business impact explicit
• Set the detection and enforcement direction across the journey — from login and listing moderation to flags, appeals, and reinstatement
• Drive the AI and automation agenda for Trust and CS with clear targets for coverage, quality, and cost per case
• Partner with Engineering and Data on scalable moderation, identity, and decisioning capabilities, incl. build-versus-buy decisions
• Act as the primary product counterpart for Customer Service and Operations leadership to reduce unnecessary manual work
• Turn DSA, GDPR, and EU AI Act requirements into scalable product capabilities with Legal, Policy, and Privacy
• Represent Trust & Safety in senior forums, win management for your strategy, and act as the senior trust voice across Kleinanzeigen.
• You will report to the Head of Product – Platform Unit

Job benefits

At Kleinanzeigen, we care about our people — their wellbeing, growth, and life beyond work. Our benefits are designed to support you holistically, giving you flexibility and opportunities to thrive.

Flexibility

• Flexible working time (hybrid)
• 20 days "work from anywhere"
• Paid additional parental leave for both parents
• Extra paid days off for special occasions (e.g. your wedding or a move)

Wellbeing & Support

• Confidential support & coaching for you and your loved ones
• Annual company sports events
• Pension and life insurance

Growth & Development

• Personal development budget
• Learning opportunities to grow your skills and career

Perks & Everyday benefits

• Corporate benefits and exclusive discounts
• An attractive referral program
• Transportation allowance
• Free shipping on Kleinanzeigen Direktkauf

Kleinanzeigen is an equal opportunity employer that values diversity and inclusion. We welcome people of all backgrounds, races, religions, colours, national origins, gender identities, sexual orientation, ages, marital status, or disability.

If this role sparks your interest but you’re not sure you meet every single requirement, we’d still love to hear from you anyway.