Head of Operation & People (m/f/d)

NeuroNation; Berlin; Hybrid; EUR 120,000 - 180,000; Full time

Job summary

NeuroNation is seeking a high-impact leader to own development, health, and execution of our People & Operations. You will build the function from the ground up, own talent strategy, recruitment, retention, and executive reporting to the holding group, and partner with leadership to drive organizational growth in Berlin with hybrid work.

You will shape processes, run searches for critical roles, ensure compliant HR operations, and steer stakeholder communications while maintaining an employer

Qualifications

• 10+ years experience in Administration, or Human Resources.
• Strong background in people management, recruiting, and people development.
• Experience building or leading a function and managing a small team.
• Broad lifecycle ownership from recruitment to retention and operations.
• Strategic yet hands-on player-coach with board/group reporting exposure.

Responsibilities

• Define talent strategy and build recruitment processes, including hiring office and talent coordinator/junior recruiter.
• Lead hands-on full-cycle hiring for critical roles from intake to offer.
• Own retention, engagement, onboarding, development, and culture initiatives.
• Run employee lifecycle and core HR processes in coordination with the wider team.
• Collaborate with leadership to integrate People topics into strategic decisions.
• Support shareholder reporting: headcount, hiring metrics, budget, and operational updates.
• Shape employer brand and candidate experience in Berlin and digital-health markets.
• Map workflows, oversee operating cadence, goals, and management meetings to drive results.
• Serve as single point of contact for group reporting needs; translate group requirements to the business.
• Manage Customer Care team performance and development.
• Maintain governance, compliance, internal controls, and vendor relationships.

Skills

People management

Recruiting

People development

Process improvement

Financial reporting

Board reporting

Stakeholder management

Leadership

Tools

Personio

Job description

Your mission

In this critical position you will own the development, health, and execution of our critical pillars: how the company runs, and the people who run it. This is a hands-on leadership role that will lead to a seat at the leadership table and real influence on the direction of the company.

You will own our internal operations, the processes, and executive reporting that keep NeuroNation running well as we grow, you will also act as the primary operational interface to our holding group. Simultaneously, you will set the talent strategy and run the searches that matter most; you'll own retention and the day-to-day of people operations; and you'll be senior enough to represent People and Operations topics in our reporting to the holding group. It's a build role: you'll shape these functions from the ground up.

What You'll Own

• Talent strategy & function-building: Define how NeuroNation attracts, assesses and hires. Improve or build the processes, playbook and team - starting with hiring an office and talent coordinator / junior recruiter.
• Hands-on full-cycle hiring: Personally run searches for our most critical and hardest-to-fill roles, from intake to offer.
• Employee retention & engagement: Own initiatives that keep our people growing and staying - from onboarding through development, feedback culture and retention strategy.
• People operations: Run the employee lifecycle and core HR processes smoothly and compliantly, in coordination with the wider team.
• Leadership partnership & management team: Work along the management team and bring People topics into strategic decisions.
• Shareholder reporting and coordination: Support recurring reporting to our holding group - covering headcount, hiring metrics, and related people and business topics
• Employer brand & candidate experience: Own how candidates and employees experience NeuroNation, and how we show up in the Berlin and digital-health talent markets.
• Internal processes & operational excellence: Map how work actually flows across the company, find where it breaks, and rebuild it. Own the operating cadence planning cycles, goal setting, management meetings, decision-making structures and make sure they produce results rather than overhead.
• Shareholder & group reporting: Own recurring reporting to our holding group business KPIs, headcount, hiring metrics, budget performance, and operational updates. Be the reliable single point of contact for group requests, and translate between what the group needs and what the business can deliver.
• Manage the Customer Care team: Drive performance, mentor team members, and ensure our customers receive top-tier support.
• Governance, compliance & internal controls: Maintain sound internal controls, purchasing and approval policies, payroll processing, expense management, contracts, and vendor relationships.

Your profile

• 10+ years experience in Administration, or Human Resources
• Strong background in people management (Recruiting & People development),process improvement, financial and company reporting.
• Track record of building or significantly shaping a function and ready to build and lead a small team.
• Breadth across both recruitment and people operations / retention - comfortable owning the full employee lifecycle, not only hiring.
• A genuine player-coach: strategic enough to sit on the management team, hands-on enough to run searches and processes yourself.
• Strong stakeholder management at leadership level; experience reporting to a board, group or holding structure is a plus.
• Languages: Fluent English and German is mandatory, given people operations, employment-law context and group reporting.
• Berlin-based, available for hybrid work.

Nice to have

• Experience in healthtech, medtech, regulated/digital-health (DiGA), or deep-tech environments.
• Familiarity with Personio or a comparable HR/ATS system.
• Experience setting up employer branding, structured interviewing, or people processes from scratch.

Why us?

• A leadership role with a real mandate to build, in a 15-year, mission-driven company with a profitable B2C product and a certified medical DiGA.
• Flexible working hours with core hours, and up to three days remote per week.
• An office at Gendarmenmarkt with a roof terrace, events, snacks and drinks.
• A bespoke onboarding program to get you up to speed on our products, teams and organization quickly.
• Flat hierarchies, an open feedback culture, and room for initiative and creativity.
• Work that shapes how millions of people care for their minds every day.

We are an equal-opportunity employer. We welcome applications from everyone regardless of background, and we make hiring decisions based on qualifications, experience, and fit for the role.

About Us

For 15 years, we have been developing digital training programs that are proven to enhance cognitive performance and are easily accessible to people worldwide. Today, our health app NeuroNation is available in 13 different languages and is used by over 30 million people. Our cognitive therapy program, NeuroNation MED, has been permanently approved as a digital health application by the Federal Institute for Drugs and Medical Devices and supports approximately one-quarter of all patients with mild cognitive impairment (ICD-10 F06.7) in Germany. Our long-term goal is to establish the first virtual clinic for cognitive and mental health.

Why You Should Join NeuroNation

We build science-backed brain-training and digital cognitive therapy that reaches millions of people. Your work here will shape how people care for their minds every day.

Impactful Work:

Working with us means contributing to a product that profoundly impacts cognitive health. Our brain training programs, backed by cutting-edge neuroscience and cognitive psychology, are designed to enhance cognitive functions, improve working memory, and elevate our users' quality of life.

Inspiring Environment:

At NeuroNation, you'll join a vibrant team of passionate and innovative professionals. We believe that collaboration and creativity thrive in a fun and inclusive environment. From team-building activities to spontaneous brainstorming sessions, we make sure that work is both productive and enjoyable.

Flexible hours:

Our flexible working hours and remote work policy let you tailor your work schedule to fit your lifestyle, ensuring you can perform at your best.