Head of Customer Relations (f/m/d) Full-time, Customer Service

Aenova Group; Deutschland; A distancia; EUR 120.000 - 180.000; Jornada completa

Descripción de la vacante

Aenova Group is seeking a Head of Customer Relations for the Tittmoning site in Germany. You will lead customer relationships, orchestrate between planning, production, packaging, shipping and quality, and drive strategic partnership with clients.

The role requires experience in regulated manufacturing, strong negotiation, and fluent German and English. You will be part of the Site Leadership Team reporting to the Site Head and dotted-line to the VP Customer Service.

Formación

• Degree in a business, technical, or scientific field is required.
• Experience in a manufacturing or contract manufacturing environment is preferred.
• Proven ability to balance customer orientation with assertive negotiation and business acumen.
• Strong contract management and negotiation skills, ideally in regulated or supply-driven industries.

Responsabilidades

• Lead and manage customer relationships for the Tittmoning site with focus on customer satisfaction and long-term partnership.
• Act as an orchestrator between internal functions (planning, production, packaging, shipping, quality) and customers with transparent communication.
• Drive the professionalization of Customer Service from reactive to strategic partnership.
• Negotiate and manage site-level commercial agreements and represent the site in demanding discussions.
• Lead and develop the Customer Service & Commercial management team and foster cross-functional collaboration.

Conocimientos

Customer service leadership

Contract management

Negotiation

Cross-functional collaboration

Fluent German & English

Educación

Degree in business, technical, or scientific field

Herramientas

SAP

Descripción del empleo

Head of Customer Relations (f/m/d)

for the site Tittmoning, Germany

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - that's what we stand for as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Tittmoning is a competence center for solid dosage forms and one of the largest production facilities in Europe.

Your key responsibilities

• Lead and manage customer relationships for the Tittmoning site with clear focus on customer satisfaction and long-term partnership
• Act as an orchestrator between internal functions (planning, production, packaging, shipping, quality) and customers – ensuring transparent, fact-based communication and timely updates
• Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership on eye-level
• Ensure that customers can engage directly with experts on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Service, clearly distinguishing this role from Key Account Management (KAM)
• Lead and develop the Customer Service & Commercial management team, fostering cross-functional collaboration and continuous improvement
• Negotiate and manage site-level commercial agreements (supply contracts, affiliate agreements, forecasts, pricing, lead times, orders) and represent the site confidently in demanding customer discussions
• You will be part of the Site Leadership Team, reporting directly to the Site Head and dotted-line to the VP Customer Service (Corporate)

Your profile

• Degree in a business, technical, or scientific field with significant experience in Customer Service, Commercial roles or Program Manager roles
• Experience in a manufacturing or contract manufacturing environment, ideally within regulated industries (e.g., pharmaceutical B2B)
• Proven ability to balance customer orientation with assertive negotiation and business acumen
• Strong contract management and negotiation skills, ideally in regulated or supply-driven industries
• System- and process-savvy (preferably SAP) with a fact-based communication style
• Experience in leading and developing a customer relations team (with technical and functional responsibility)
• Fluent in German and English

Your motivation

Are you looking for new challenges in a highly competitive environment? And you want to tackle them creativelyand on your own responsibility? Do you prefer a "get-it-done" culture and think in terms of solutions ratherthan problems? What are you waiting for? We would be happy to explain our corporate benefits in a personalconversation!

If you have any questions, I - Lukas Rödder / Human Resources - will be happy to help you: [phone]

Job details

• Employment relationship
  Full-time
• Company
  Dragenopharm Apotheker Püschl GmbH
• Function
  Customer Service

Contact Dragenopharm Apotheker Püschl GmbH • Member of the Aenova Group • Göllstraße 1 • 84529 Tittmoning‚ Germany