Guest Services Representative

U.S.-Air-Forc; Landstuhl; Vor Ort; EUR 28.000 - 34.000; Vollzeit

Zusammenfassung

The U.S. Air Force Landstuhl Lodging Facility in Ramstein AB, Germany, seeks a front desk guest services specialist for lodging operations.

Open to all applicants; eligibility assessed under SOFA. Position may require evening/night shifts, weekends and holidays. Duties include handling multiple tasks and delivering quality customer service to guests.

Qualifikationen

• Experience in general clerical or cashier work with multitasking and customer service.
• Ability to resolve arithmetic problems and make change when receiving payment.
• Ability to read, speak, and write English.
• Must meet state and legal age requirement for sale of alcoholic beverages.
• Ability to work a regular or rotating schedule including evenings, nights, weekends and holidays.

Aufgaben

• Provide front desk, guest services support for lodging operations.
• Assist guests with check-in/check-out and resolving inquiries.

Kenntnisse

Cash handling

Customer service

Multitasking

English literacy

Arithmetic

Tools

Cash register

Jobbeschreibung

About the position: This position is Non-appropriated Fund (NAF) and is located at the Landstuhl Lodging Facility, Ramstein AB, Germany. This position may offer logistical support.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/28/2026

The primary purpose of this position is to provide front desk, guest services support for lodging operations.

The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English. Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to work a regular or rotating schedule that may include evenings or nights, weekends, and holidays.