Guest Experience Associate (m/f/d)

Rosewood Munich; München; On-site; EUR 28,000 - 42,000; Full time

Job summary

Rosewood Munich is seeking a Guest Experience Associate to be at the heart of creating meaningful, personalized experiences for our guests. You will build genuine relationships, anticipate preferences, and ensure every interaction reflects Rosewood’s philosophy of relationship hospitality and discretion.

In this role, you will collaborate with all departments to deliver seamless service, manage guest profiles, and uphold Forbes/LQA standards while contributing to a refined, luxurious

Qualifications

• Experience in guest relations or luxury hospitality.
• Training in Hospitality Management or related field.
• Excellent communication and interpersonal skills.
• Strong organization and problem-solving abilities.
• Knowledge of PMS and hotel operations.
• Fluent English; German and other languages are a plus.
• Service-oriented and capable of creating memorable guest experiences.
• Calm, composed, and guest-focused in a fast-paced environment.

Responsibilities

• Deliver personalized and memorable service throughout the entire guest journey.
• Build genuine guest relationships, anticipate preferences, and coordinate bespoke experiences.
• VIP arrivals and special requests coordination.
• Be the main contact for guest inquiries; ensure prompt, professional, discreet resolution.
• Collaborate with all operational departments to create seamless guest experiences.
• Maintain accurate guest profiles and monitor arrivals/departures while upholding Rosewood standards.

Skills

Guest relations

Front Office

Communication

Organizational skills

PMS knowledge

English fluent

German advantage

Education

Hospitality Management or Tourism degree

Tools

PMS (Property Management System)

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

YOUR ROLE

As our Guest Experience Associate, you will be at the heart of creating meaningful and personalized experiences for our guests throughout their journey at Rosewood Munich. Acting as a key ambassador of the hotel, you will build genuine relationships, anticipate guest preferences, and ensure every interaction reflects Rosewood’s philosophy of relationship hospitality, attention to detail, discretion, and genuine care. By delivering seamless service and memorable moments, you will help transform every stay into an exceptional luxury experience.

HOW YOU’LL MAKE THE PLACE

• Deliver personalized and memorable service throughout the entire guest journey.
• Build genuine guest relationships, anticipate preferences, and coordinate bespoke experiences, VIP arrivals, and special requests.
• Act as the main point of contact for guest inquiries, ensuring prompt, professional, and discreet resolution of concerns.
• Collaborate closely with all operational departments to create seamless and exceptional guest experiences.
• Maintain accurate guest profiles, monitor arrivals and departures, and uphold Rosewood, Forbes, and LQA service standards.
• Uphold Rosewood brand standards and contribute to a refined, welcoming, and luxurious environment.

COULD THIS BE YOU?

• Previous experience in Guest Relations, Front Office, or a similar luxury hospitality role.
• Completion of vocational training or a university degree in Hospitality Management, Tourism, or a related field.
• Passion for personalized guest service with outstanding communication and interpersonal skills.
• Strong organizational and problem-solving abilities with exceptional attention to detail.
• Good understanding of hotel operations and property management systems (PMS).
• Fluent in English; German and additional languages are a strong advantage.
• Professional, service-oriented, and dedicated to creating unforgettable guest experiences.
• Ability to remain calm, composed, and guest-focused in a dynamic and fast-paced environment.