[RWMUN] - Guest Experience Associate

Rosewood Hotel Group; Deutschland; Vor Ort; EUR 37.000 - 42.000; Vollzeit

Zusammenfassung

Rosewood Munich invites a Guest Experience Associate to be at the heart of curated, personalized guest journeys. You will build genuine relationships, anticipate preferences, and ensure every interaction reflects our relationship hospitality, discretion, and meticulous attention to detail.

In this ambassador role, you’ll coordinate bespoke experiences, handle inquiries with professionalism, and collaborate with all hotel departments to deliver seamless, memorable stays that epitomize Rosewood’s

Qualifikationen

• Experience in guest relations or front office in luxury hospitality.
• Vocational training or degree in hospitality management or related field.
• Fluent in English; German is a strong advantage.
• Excellent communication and interpersonal abilities.
• Attention to detail and strong organizational skills.

Aufgaben

• Deliver personalized and seamless guest experiences throughout the stay.
• Build genuine guest relationships and anticipate preferences.
• Be the main contact for inquiries with discreet resolutions.
• Collaborate with all departments to ensure seamless service.
• Uphold Rosewood brand standards and a refined luxury environment.

Kenntnisse

Guest relations

Front Office

Communication skills

Organizational skills

Ausbildung

Hospitality management degree

Tools

PMS (Property Management System)

Jobbeschreibung

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

YOUR ROLE

As our Guest Experience Associate, you will be at the heart of creating meaningful and personalized experiences for our guests throughout their journey at Rosewood Munich. Acting as a key ambassador of the hotel, you will build genuine relationships, anticipate guest preferences, and ensure every interaction reflects Rosewood’s philosophy of relationship hospitality, attention to detail, discretion, and genuine care. By delivering seamless service and memorable moments, you will help transform every stay into an exceptional luxury experience.

HOW YOU’LL MAKE THE PLACE

• Deliver personalized and memorable service throughout the entire guest journey.
• Build genuine guest relationships, anticipate preferences, and coordinate bespoke experiences, VIP arrivals, and special requests.
• Act as the main point of contact for guest inquiries, ensuring prompt, professional, and discreet resolution of concerns.
• Collaborate closely with all operational departments to create seamless and exceptional guest experiences.
• Maintain accurate guest profiles, monitor arrivals and departures, and uphold Rosewood, Forbes, and LQA service standards.
• Uphold Rosewood brand standards and contribute to a refined, welcoming, and luxurious environment.

COULD THIS BE YOU?

• Previous experience in Guest Relations, Front Office, or a similar luxury hospitality role.
• Completion of vocational training or a university degree in Hospitality Management, Tourism, or a related field.
• Passion for personalized guest service with outstanding communication and interpersonal skills.
• Strong organizational and problem-solving abilities with exceptional attention to detail.
• Good understanding of hotel operations and property management systems (PMS).
• Fluent in English; German and additional languages are a strong advantage.
• Professional, service-oriented, and dedicated to creating unforgettable guest experiences.
• Ability to remain calm, composed, and guest-focused in a dynamic and fast-paced environment.