GTM Enablement Manager

Leapsome; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

Development budget

Flexible schedule

Work‑life balance

International colleagues

Team activities & sports

Zusammenfassung

Leapsome, a high-growth SaaS in Berlin, is hiring an Enablement Lead for Customer Success and Account Management within the GTM Enablement team. You’ll shape onboarding, AI-assisted learning paths, and scalable workflows to improve renewals and expansion.

You’ll work cross-functionally with Sales, Product, Marketing and Ops, run regular workshops, coach on real client calls, and ensure learnings translate into day-to-day customer work.

Qualifikationen

• You design learning experiences around the people using them, and you communicate clearly at every level.
• An entrepreneurial mindset: impact-driven, agile, and unfazed when priorities shift.
• Fluent written and verbal English. German is a plus.
• You work with AI tools daily and enjoy redesigning workflows around them, whether that’s agent-supported onboarding or turning customer call insights into training content. Comfort with ops and data is part of that.
• A hands-on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation.
• 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you’ve helped commercial teams get better at their jobs.
• Strong end-to-end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway.
• Bonus points for HR tech or HR field experience, a solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own.
• You don’t need to tick every box. If most of this sounds like you, we’d love to hear from you.

Aufgaben

• Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion
• Build the structures (and the AI‑assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org
• Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths
• Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards
• Facilitate regular team workshops and trainings, and make sure learnings show up in day‑to‑day customer work
• Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions
• Own projects that carry the Leapsome culture across GTM teams and locations
• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle

Kenntnisse

Learning design

AI in enablement

CS/Sales enablement

Onboarding

Stakeholder management

Workshop facilitation

Tools

AI tooling

Jobbeschreibung

• Please note this opportunity is a 1-year limited contract
• Join a high-growth SaaS scale-up and shape how our GTM teams learn, ramp, and perform. As part of the GTM Enablement team, your main focus will be Customer Success and Account Management: the teams responsible for retention and expansion
• But enablement at Leapsome is a cross-functional job, so you’ll also support Sales and work on initiatives that span the whole GTM org. You’ll build enablement the way it should work in 2026, with AI at the core of how knowledge gets created, shared, and put into practice
• Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion
• Build the structures (and the AI‑assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org
• Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths
• Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards
• Facilitate regular team workshops and trainings, and make sure learnings show up in day‑to‑day customer work
• Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions
• Own projects that carry the Leapsome culture across GTM teams and locations
• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle

Benefits

• Stock options: You’ll get to own a part of Leapsome via our stock option program.
• Development budget: You’ll receive a yearly budget of €2,000 for professional development.
• Flexible schedule: Whenever the role allows, you’ll be able to adjust your schedule to your needs.
• Work‑life balance: We want you to enjoy yours to the fullest and we respect your time!
• International colleagues: We’re an international team and are happy to support your visa and relocation.
• Team activities & sports: We host regular team events (even remotely), and offer a sports membership.

Qualifications

• You design learning experiences around the people using them, and you communicate clearly at every level.
• An entrepreneurial mindset: impact‑driven, agile, and unfazed when priorities shift.
• Fluent written and verbal English. German is a plus.
• You work with AI tools daily and enjoy redesigning workflows around them, whether that’s agent‑supported onboarding or turning customer call insights into training content. Comfort with ops and data is part of that.
• A hands‑on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation.
• 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you’ve helped commercial teams get better at their jobs.
• Strong end‑to‑end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway.
• Bonus points for HR tech or HR field experience, a solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own.
• You don’t need to tick every box. If most of this sounds like you, we’d love to hear from you.