CS Enablement Manager (d/f/m)

Meyandy LLC; Berlin; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Leapsome is seeking a CS Enablement Manager to join in Berlin on a 1-year limited contract. You will lead enablement initiatives for Customer Success, driving renewals and expansion, while shaping AI-assisted learning workflows across the GTM org.

You will onboard new CS hires and coach on real client calls, ensuring scalable knowledge management. You’ll collaborate with Sales, Product, Marketing, and Ops to align learning priorities and foster Leapsome’s culture across locations.

Qualifikationen

• 5+ years in enablement, L&D, CS, Sales, or a mix.
• Hands-on generalist: comfortable facilitating a workshop, joining client calls, learning product, coaching.
• Design learning experiences around the people using them, and communicate clearly at every level.
• Strong end-to-end ownership: scope, design, execute, and maintain projects.
• Work with AI tools daily and redesign workflows around them; comfort with ops and data.
• Entrepreneurial mindset: impact-driven, agile, and adaptable to shifting priorities.
• Fluent written and spoken English; German is a plus.
• Bonus points for HR tech or SaaS CS lifecycle experience.

Aufgaben

• Develop and run enablement initiatives that improve CS Growth and CS Care teams for renewals and expansion.
• Build structures and AI-assisted workflows for knowledge management and alignment across the GTM org.
• Own onboarding for new CS hires and reduce ramp time with AI-supported learning paths.
• Get deep product knowledge and coach team members on real client calls from prep to feedback.
• Facilitate regular workshops and trainings and ensure learnings appear in daily customer work.
• Maintain and evolve career development guidelines, skill frameworks, and org design across CS levels.
• Own projects carrying Leapsome culture across GTM teams and locations.
• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities.

Kenntnisse

Enablement

CS/Sales

Workshop Facilitation

AI Tools

Product Knowledge

End-to-End Ownership

Communication

English

Tools

AI Tools

Jobbeschreibung

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your Opportunity

Join a high-growth SaaS scale-up and shape how our GTM teams learn, ramp, and perform. As part of the GTM Enablement team, your main focus will be Customer Success and Account Management: the teams responsible for retention and expansion. But enablement at Leapsome is a cross-functional job, so you'll also support Sales and work on initiatives that span the whole GTM org. You'll build enablement the way it should work in 2026, with AI at the core of how knowledge gets created, shared, and put into practice. Please note this opportunity is a 1-year limited contract.

Your Responsibilities

• Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion
• Build the structures (and the AI-assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org
• Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths
• Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards
• Facilitate regular team workshops and trainings, and make sure learnings show up in day-to-day customer work
• Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions
• Own projects that carry the Leapsome culture across GTM teams and locations
• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle

Your Profile

• 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you've helped commercial teams get better at their jobs
• A hands-on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation
• You design learning experiences around the people using them, and you communicate clearly at every level
• Strong end-to-end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway
• You work with AI tools daily and enjoy redesigning workflows around them, whether that's agent-supported onboarding or turning customer call insights into training content. Comfort with ops and data is part of that
• An entrepreneurial mindset: impact-driven, agile, and unfazed when priorities shift
• Fluent written and verbal English. German is a plus
• Bonus points for HR tech or HR field experience, a solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own

Benefits CS Enablement Manager (d/f/m) — Leapsome, Berlin.

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Mots‑clés : Marketing.