Customer Success Enablement Manager

Leapsome; Berlin; Hybrid; EUR 50.000 - 80.000; Vollzeit

Benefits dieser Stelle

Annual development budget €2,000

€1,000 home-workspace stipend

Equity package

Zusammenfassung

Leapsome, a Berlin-based AI-powered people platform, is hiring for a GTM Enablement role focused on Customer Success and Account Management. The role emphasizes onboarding, knowledge management, and AI-assisted learning paths to accelerate renewals, expansions, and team impact.

The position is hybrid, based in Berlin, with responsibilities spanning Sales, Product, Marketing, and Ops. You will shape learning programs and coach teams while collaborating across the GTM organization.

Qualifikationen

• 5+ years in enablement, L&D, CS, or Sales; proven impact on commercial teams.
• Hands-on generalist who can run workshops, join client calls, and onboard products.
• Fluent written and verbal English; German is a plus.

Aufgaben

• Develop and run enablement initiatives to improve CS growth and renewals.
• Build AI-assisted structures for knowledge management and alignment across GTM.
• Own onboarding for new CS hires and shorten ramp time with AI-supported learning paths.
• Coach team members on client calls from prep to feedback.
• Facilitate regular team workshops and trainings and translate learnings into daily work.
• Maintain career development guidelines, skill frameworks across CS levels.
• Own projects that carry Leapsome culture across GTM teams and locations.
• Manage stakeholders across Sales, Product, Marketing, and Ops to align learning priorities.

Kenntnisse

Enablement

L&D

Customer Success

Sales

AI tools

English fluency

German an advantage

Jobbeschreibung

What is Leapsome?

Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your Opportunity

Join a high-growth SaaS scale-up and shape how our GTM teams learn, ramp, and perform. As part of the GTM Enablement team, your main focus will be Customer Success and Account Management: the teams responsible for retention and expansion. But enablement at Leapsome is a cross-functional job, so you'll also support Sales and work on initiatives that span the whole GTM org. You'll build enablement the way it should work in 2026, with AI at the core of how knowledge gets created, shared, and put into practice. Please note this opportunity is a 1-year limited contract.

Your Responsibilities

• Develop and run enablement initiatives that make our CS Growth and CS Care teams measurably better at driving renewals and expansion

• Build the structures (and the AI-assisted workflows behind them) that let the team scale: knowledge management, meeting formats, and initiative alignment across the GTM org

• Own onboarding for new CS hires and cut ramp time with structured, AI-supported learning paths

• Get deep into the Leapsome product and coach team members on real client calls, from call prep to feedback afterwards

• Facilitate regular team workshops and trainings, and make sure learnings show up in day-to-day customer work

• Maintain and evolve career development guidelines, skill frameworks, and organizational design across all CS levels and functions

• Own projects that carry the Leapsome culture across GTM teams and locations

• Manage stakeholders across Sales, Product, Marketing, and Ops to align on learning priorities, and jump in on Sales enablement where it moves the needle

Your Profile

You don't need to tick every box. If most of this sounds like you, we'd love to hear from you.

• 5+ years in enablement, L&D, CS, Sales, or a mix. What matters is that you've helped commercial teams get better at their jobs

• A hands‑on generalist: as comfortable facilitating a workshop as you are joining a client call, learning the product inside out, and coaching someone on how they ran the conversation

• You design learning experiences around the people using them, and you communicate clearly at every level

• Strong end‑to‑end ownership: you scope, design, execute, and maintain your projects rather than handing them off halfway

• You work with AI tools daily and enjoy redesigning workflows around them, whether that's agent‑supported onboarding or turning customer call insights into training content. Comfort with ops and data is part of that

• An entrepreneurial mindset: impact‑driven, agile, and unfazed when priorities shift

• Fluent written and verbal English. German is a plus

• Bonus points for HR tech or HR field experience, a solid grasp of the SaaS CS lifecycle, or account management and sales skills of your own.

Benefits

• Learning and development: Grow your skills with a €2,000 yearly development budget and full access to the Good Habitz platform.

• Work-from-home stipend: A one‑time €1,000 stipend to set up your home workspace.

• Competitive pay and equity: Competitive salary plus a pre‑IPO equity package, so you share in the company's growth.

• Corporate benefits: Exclusive discounts and deals from our partner network.

• Vacation: 30 vacation days a year plus public holidays, with the option to upgrade to 40 days at adjusted pay. After 5 years at Leapsome, take a month‑long paid sabbatical.

• Wellness benefits: Stay active with a fully sponsored Urban Sports Club M membership, and support your mental health with an Oliva subscription that includes 1:1 therapy sessions, plus company workshops on mindfulness and digital wellness.

• Hybrid and flexible work: Spend 2 days a week with the team in our Berlin office, Tuesdays and Thursdays.

• Impact: Join a fast‑growing HR platform trusted by more than 2,000 companies worldwide: you'll help shape how companies run HR and grow their people in one connected system.

• Culture: A diverse, international team that values open feedback and celebrates wins, big and small.

• Sponsored lunch: Lunch is on us every Tuesday and Thursday.

• Work from anywhere: Work from a different location for up to 2 months a year.

• Monthly team activities: Join Feierabend, a monthly budget to get‑together in Berlin — hosted by employees, for employees.

This role is based in Berlin and the salary range for this position is _dependent on the level in which we recruit this role:_

Senior: €50,000 - €80,000 + Bonus + Equity.
Lead: €80,000 - €100,000 + Bonus + Equity.

View our full compensation framework here.

Leapsome aims to pay generously and fairly. If the listed range isn’t working for your situation, please tell us early in the process, we’d rather have that conversation than lose a great candidate over a number we may be able to address.

If your role or skillset isn’t covered in our compensation framework, it’s likely because we haven’t hired enough in that area yet. We’ll build a data‑backed range before we make you an offer, and we’ll share our thinking with you as early as we can.

_This note is published for transparency. It reflects our compensation philosophy as of June 2026 and describes our general global approach — it is not a contract, offer, or entitlement to any salary, increase, or bonus, and may change at any time. Individual compensation is always governed solely by your written employment agreement and applicable local law._

Leapsome’s values

We stay true to our values in everything we do at Leapsome.

• Impact is everything — We aim high, focus on the outcomes that matter and say no to the rest.

• Speed is our advantage — We move fast with intent — simplifying, automating, and learning as we go.

• Owners without egos — We trust owners and expect excellence in return. We take responsibility individually, support each other, and win as a team.

• Candid is kind — We speak up early and respectfully. We assume good intent, stay curious, and care about each other’s growth.

Excited to be part of Leapsome?

We look forward to getting to know you!

You can find more about what our colleagues think about working at Leapsome here Glassdoor and Kununu

_Help us make work fulfilling for everyone!_

At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.

Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.