Customer Onboarding Manager (d/f/m) - German-speaking

DUDE CHEM; Berlin; Vor Ort; EUR 48.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Development budget €2,000

30 vacation days

Wellness benefits

Work-from-home stipend €1,000

Zusammenfassung

Leapsome, based in Berlin, seeks a Customer Onboarding Manager to guide customers through initial setup and adoption of our People Enablement and HRIS platform. You will lead onboarding projects, align with HR, IT, and senior stakeholders, and educate customers on best practices.

The role blends technical problem-solving, project management, and stakeholder engagement, with AI-powered content creation and scalable onboarding processes. Fluency in English and German is essential.

Qualifikationen

• 2–4 years+ in onboarding, implementation, support or customer success (B2B SaaS)
• Fluent in English and German
• Strong project management with multiple stakeholders
• Excellent communicator across HR/People and technical audiences
• Solid technical understanding and ability to navigate integrations
• Organized and proactive with multiple onboarding projects
• Comfortable delivering trainings to varied audiences
• Curious about AI tools to enhance workflows
• Enjoy creating self-service resources (videos, templates)
• Team player in a fast-paced, global environment
• Track record of closing complex sales cycles and driving new business revenue
• Aligned with company values and eager to contribute

Aufgaben

• Lead technical onboarding of new customers for Leapsome's People Enablement and HRIS
• Manage implementation timelines across multiple accounts
• Tailor platform configurations to customer workflows
• Troubleshoot setup issues and coordinate with Product and Support
• Collaborate with Sales and Customer Success to optimize outcomes
• Improve onboarding processes with scalable content (guides, videos, templates)
• Use AI tools to personalize training materials and increase efficiency
• Provide smooth transition to Customer Success post-onboarding

Kenntnisse

Onboarding experience

English

German

Project management

Communication

Technical understanding

Organized

Training delivery

AI tooling

Self-service content

Team player

Sales experience

Customer facing

Tools

CRM knowledge

Jobbeschreibung

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle - from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.

Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.

Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.

It is an incredibly exciting time to join Leapsome and be part of reshaping the future of work!

Your opportunity

As a Customer Onboarding Manager, you will play a key role in helping our customers unlock the full value of Leapsome's People Enablement and HRIS platform from day one. You'll guide our customers through the initial setup and configuration of the platform, ensuring a seamless technical implementation and adoption experience.

You'll be responsible for managing onboarding projects from kick-off through to successful handover, working closely with HR and People teams, IT stakeholders, and senior managers at our client organizations. You will act as a trusted partner - delivering implementation support, driving admin engagement, and educating customers on best practices for setting up and using Leapsome. You may also deliver training sessions, especially for managers, to ensure confidence and clarity in using the platform.

This role requires a mix of technical problem-solving, project management, and stakeholder engagement. You'll regularly harness AI-powered tools to deliver scalable and personalized onboarding experiences, create implementation resources, and identify opportunities to improve internal onboarding processes.

What you will do

• Leading the technical onboarding of new customers for both Leapsome's People Enablement and HRIS
• Project managing implementation timelines across multiple accounts simultaneously
• Collaborating with customer stakeholders to tailor platform configurations to their workflows
• Troubleshooting setup issues and coordinating with Product and Support teams where needed
• Collaborating with your colleagues from Sales and Customer Success to achieve the best outcomes for our customers
• Continuously improving onboarding processes by contributing to scalable content (e.g. guides, videos, templates)
• Leveraging AI tools to personalize training materials and improve efficiency
• Providing a smooth transition to Customer Success post-onboarding

Who you are

• Depending on your entry level, you have between 2 - 4 years + of experience in a customer-facing onboarding, implementation, support, or customer success role, preferably in B2B SaaS
• You are fluent in English and German
• You have a strong project management skills, having a track record of leading implementations involving multiple stakeholders is a plus
• You're an excellent communicator - clear, empathetic, and confident in working with both HR/People teams and technical audiences
• You have a solid technical understanding and are comfortable navigating integrations, data imports, and troubleshooting configuration issues
• You are organized and proactive, able to manage several onboarding projects at once while maintaining high attention to detail
• You are comfortable delivering trainings to both small and large audiences, especially to help managers understand and adopt new tools
• You are curious and excited about using AI tools to enhance your workflows and drive scalable impact
• You enjoy creating self-service resources (e.g. videos, templates) and thinking about how to optimize processes
• You're a team player who thrives in a fast-paced, collaborative environment and are eager to contribute to and be part of global team
• You have a proven track record of closing complex sales cycles and driving new business revenue
• You excel at communication - asking the right questions to understand a customer’s needs and decision-making process quickly, and working with the customer to generate value for them
• You are passionate about the future of work and you want to join us in building an exceptional team and company to have a real impact in this space
• You are heavily aligned with our company values
• Bonus: You have previous experience in HR tech
• Bonus: You have a passion for coding/writing scripts and/or for interpreting data

Benefits

• Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
• Teammates: Join a diverse and international team of talented, smart, and kind people
• Feedback and recognition: We value feedback exchange and celebrating successes - big and small
• Hybrid model: Together we spend 2 days per week in our Berlin office (Tuesdays and Thursdays are our sponsored lunch days, where lunch is provided by Leapsome).
• Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
• Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform
• Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome
• Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
• Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
• Corporate Benefits: Get exclusive discounts and deals from our partners.
• Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000
• Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights
• Competitive pay and pre-IPO equity package

This role is based in Berlin and the salary range for this position is €48,000 - €70,000 + Bonus + Equity. View our full compensation framework here.

Leapsome aims to pay generously and fairly. If the listed range isn’t working for your situation, please tell us early in the process, we'd rather have that conversation than lose a great candidate over a number we may be able to address.

If your role or skillset isn’t covered in our compensation framework, it's likely because we haven't hired enough in that area yet. We'll build a data-backed range before we make you an offer, and we'll share our thinking with you as early as we can.

This note is published for transparency. It reflects our compensation philosophy as of June 2026 and describes our general global approach - it is not a contract, offer, or entitlement to any salary, increase, or bonus, and may change at any time. Individual compensation is always governed solely by your written employment agreement and applicable local law.

Leapsome's values

We stay true to our values in everything we do at Leapsome.

• Impact is everything - We aim high, focus on the outcomes that matter and say no to the rest.
• Speed is our advantage - We move fast with intent - simplifying, automating, and learning as we go.
• Owners without egos - We trust owners and expect excellence in return. We take responsibility individually, support each other, and win as a team.
• Candid is kind - We speak up early and respectfully. We assume good intent, stay curious, and care about each other’s growth.

We look forward to getting to know you!

We can only do this by walking our talk and building a diverse and inclusive company where people - not just the business - thrive.