Groups, Meetings & Events Manager

Accorhotel; Hamburg; On-site; EUR 54,000 - 76,000; Full time

Benefits offered by this job

Food on shift

Free night at The Hoxton

Discounts across Hoxton/ Ennismore

Job summary

The Hoxton Hamburg, part of Accor's Hoxton brand, seeks a senior hospitality leader to head the reactive groups and events team. You will train staff, uphold brand standards, and guide the quoting, contracting and planning journey to deliver exceptional guest experiences.

Work closely with the Director of Sales on initiatives to boost conversion, forecast revenues, and drive strategies that maximise bookings. A proactive, collaborative leader with hotel operations insight will thrive here.

Qualifications

• Experience leading groups/events in hotels or hospitality settings.
• Track record of beating sales targets in reactive/group events.
• Proactive, people-focused leader with strong training and handover skills.

Responsibilities

• Lead the reactive groups & events team, modelling brand standards and delivering training.
• Support the team in onboarding, handovers and maintaining high guest experiences.
• Collaborate with the Director of Sales on initiatives to improve conversion and revenue.
• Provide forecasting and reporting on revenues to guide strategy and targets.
• Manage bookings systems (e.g., Opera/Delphi) and ensure accurate contracts and payments.

Skills

Leadership experience

Reactive sales

Group & events sales

Training & mentoring

Forecasting & reporting

Tools

Opera

Delphi

Job description

What you'll do...

• Lead our busy reactive groups & events team by leading by example and delivering training and support on Hoxton brand standards for all stages of our reactive quoting, contracting and planning journey.
• Have a great understanding of our operation - & support the groups & events team in training on our operation and providing tip-top handovers to the hotel teams in order to deliver incredible guest experiences.
• Work with the Director of Sales on projects and initiatives to drive conversion and identify opportunities for success.
• Provide forecasting and reporting on revenues and business levels and help turn these into strategies and understanding to support the team maximising conversion, driving revenues, and hitting targets.
• Show your keen eye for detail to use, update and train the team on our booking systems: think tracking and following up on enquiries, generating contracts, invoices and function sheets, inputting details for operational handover, taking deposits and tracking payments and keeping an up-to-date database.
• Develop great product knowledge and proactively share this with the team through training and day to day support - become a 'go to' person who either knows the answer or where to find it!
• Prioritise developing client relationships and work to truly understand guest needs, while always following up and creating opportunities to develop repeat business.
• Work with the Director of Sales on projects and initiatives to drive conversion and identify opportunities for success.
• Be an ambassador for The Hoxton brand and support the team in keeping the guest experience at the heart of everything we do.
• Actively contribute to a positive team culture as part of a fast-paced department.
• Build strong relationships and communication with other Hoxton teams, championing positive collaboration across the business.
• Keep your thinking cap on at all times, get creative when problem solving and don't be afraid to challenge the norm - we want your fresh ideas!

What we're looking for...

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality - whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Experience working within reactive sales in groups or events within hotels in a leadership role.
• Someone who gets a kick out of converting sales, with a track record of beating targets.
• Experience using a system like Opera and Delphi would be an advantage.
• A people person, great at building and nurturing long lasting relationships.
• You're a proactive and experienced individual with great enthusiasm and self-motivation.

What's in it for you...

• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Become part of a team that's very passionate about creating great hospitality experiences and building a portfolio of brands.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Plenty of opportunity for development.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties - we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Excellent discounts across The Hoxton and the global Ennismore family.