Global Senior Service Specialist (m/w/d)

Grundfos Pumps; Söllingen; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Flexible hours

Home office

International environment

Employee wellbeing

Company events

Job summary

Grundfos is seeking a Global Senior Service Specialist to drive service excellence for disinfection systems and support customers, service partners, and internal stakeholders worldwide. You will provide technical expertise at product, system, and application level, develop service programs, and standardize documentation to ensure high-quality service across the global network.

The role requires degree in Engineering, 5+ years in water treatment or related fields, and fluent German and English;

Qualifications

• Degree in Engineering or a comparable technical qualification.
• 5+ years of experience in water treatment, disinfection, industrial services, or a related technical field.
• Experience with service processes, technical documentation, and service portfolio management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in German and English, both written and spoken.

Responsibilities

• Provide technical expertise at product, system, and application level for customers, service centers, and internal teams.
• Develop, maintain, and standardize service programs, service offerings, and technical documentation.
• Optimize troubleshooting and problem-solving processes to ensure consistent service quality across our global service network.
• Build strong internal and external relationships and contribute to continuous service improvements.
• Support service portfolio management and ensure compliance with relevant standards and regulations.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Engineering degree or technical qualification

Job description

Are you passionate about delivering outstanding after-sales service for innovative disinfection technologies that enable safe water treatment worldwide? Join Grundfos and help us create smarter water solutions that reduce energy consumption and improve quality of life around the globe.

As a Global Senior Service Specialist, you will be part of our Global Dosing & Disinfection Service team, driving service excellence for disinfection systems and supporting customers, service partners, and internal stakeholders worldwide.

Your Responsibilities

• Provide technical expertise at product, system, and application level for customers, service centers, and internal teams.
• Develop, maintain, and standardize service programs, service offerings, and technical documentation.
• Optimize troubleshooting and problem-solving processes to ensure consistent service quality across our global service network.
• Build strong internal and external relationships and contribute to continuous service improvements.
• Support service portfolio management and ensure compliance with relevant standards and regulations.

Your Profile

• Degree in Engineering or a comparable technical qualification.
• 5+ years of experience in water treatment, disinfection, industrial services, or a related technical field.
• Experience with service processes, technical documentation, and service portfolio management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in German and English, both written and spoken.

Experience in the pump industry, water treatment, process industries, or an international manufacturing environment is considered an advantage.

What We Offer

• Flexible working hours and home office opportunities.
• A collaborative, inclusive, and international work environment.
• Strong focus on employee well-being, health, and professional growth.
• Complimentary beverages, an on-site cafeteria, and regular company events Company bike leasing program Christmas and vacation bonuses Comprehensive employee health and wellbeing initiatives as part of our attractive benefits package