Global Senior Service Specialist (m/w/d)

Grundfos; Pfinztal; Hybrid; EUR 60,000 - 95,000; Full time

Benefits offered by this job

Flexible working hours

Home office opportunities

On-site cafeteria

Company events

Wellbeing initiatives

Bicycle leasing program

Christmas and vacation bonuses

Job summary

Grundfos is seeking a Global Senior Service Specialist to join the Global Dosing & Disinfection Service team. You will drive service excellence for disinfection systems and support customers, service partners, and internal stakeholders worldwide.

Responsibilities include technical expertise, program development, process optimization, relationship building, and portfolio management. Fluency in German and English is required, with a degree in engineering and 5+ years in related fields.

Qualifications

• Degree in Engineering or a comparable technical qualification.
• 5+ years of experience in water treatment, disinfection, industrial services, or related field.
• Experience with service processes, technical documentation, and service portfolio management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in German and English, both written and spoken.

Responsibilities

• Provide technical expertise at product, system, and application level for customers, service centers, and internal teams.
• Develop, maintain, and standardize service programs, service offerings, and technical documentation.
• Optimize troubleshooting and problem-solving processes to ensure consistent service quality across our global service network.
• Build strong internal and external relationships and contribute to continuous service improvements.
• Support service portfolio management and ensure compliance with relevant standards and regulations.

Skills

Analytical thinking

Problem solving

Communication skills

German language

English language

Education

Engineering degree or equivalent

Job description

Are you passionate about delivering outstanding after-sales service for innovative disinfection technologies that enable safe water treatment worldwide? Join Grundfos and help us create smarter water solutions that reduce energy consumption and improve quality of life around the globe.

As a Global Senior Service Specialist, you will be part of our Global Dosing & Disinfection Service team, driving service excellence for disinfection systems and supporting customers, service partners, and internal stakeholders worldwide.

Your Responsibilities

• Provide technical expertise at product, system, and application level for customers, service centers, and internal teams.
• Develop, maintain, and standardize service programs, service offerings, and technical documentation.
• Optimize troubleshooting and problem-solving processes to ensure consistent service quality across our global service network.
• Build strong internal and external relationships and contribute to continuous service improvements.
• Support service portfolio management and ensure compliance with relevant standards and regulations.

Your Profile

• Degree in Engineering or a comparable technical qualification.
• 5+ years of experience in water treatment, disinfection, industrial services, or a related technical field.
• Experience with service processes, technical documentation, and service portfolio management.
• Strong analytical, problem-solving, and communication skills.
• Fluent in German and English, both written and spoken.

Experience in the pump industry, water treatment, process industries, or an international manufacturing environment is considered an advantage.

What We Offer

• Flexible working hours and home office opportunities.
• A collaborative, inclusive, and international work environment.
• Strong focus on employee well-being, health, and professional growth.
• Complimentary beverages, an on-site cafeteria, and regular company events Company bike leasing program Christmas and vacation bonuses Comprehensive employee health and wellbeing initiatives as part of our attractive benefits package