Global Field Service Manager

Atlas Copco Airpower N.V.; Deutschland; Hybrid; EUR 120.000 - 160.000; Vollzeit

Zusammenfassung

Atlas Copco Group Germany is undergoing a strategic transformation to strengthen its global field service operations. As Global Field Service Manager, you will drive standardized processes, enable digital service capabilities, and lead change initiatives across Customer Centers and divisional teams.

You will partner with regional teams to enhance performance, productivity and service quality while shaping future service operating models.

Qualifikationen

• 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.
• Proven experience driving operational transformation and change initiatives.
• Strong expertise in service planning, scheduling, workforce optimization, and process standardization.
• Experience implementing operating models and driving adoption of new systems and ways of working.
• Excellent collaboration and stakeholder management across functions and cultures.

Aufgaben

• Partner with Customer Centers to build strong relationships and tailor support to local needs.
• Define and implement standardized field service processes globally and ensure adoption.
• Identify and lead improvement initiatives to enhance customer experience, productivity and profitability.
• Optimize workforce planning, utilization, and competence development.
• Develop and implement global service strategies and operating models.

Kenntnisse

Change management

Stakeholder management

Leadership

Process standardization

Service planning

Performance reporting

Jobbeschreibung

Service Atlas Copco Group Germany Flexible within Europe

VTS is undergoing an exciting transformation, expanding its global footprint while introducing new IT systems, customer programs, and digital service capabilities.

As Global Field Service Manager, you will play a key role in this journey by driving the implementation of standardized processes across our global field service organization. Working closely with Customer Centers and divisional teams, you will establish best practices, lead change initiatives, and ensure sustainable adoption of new ways of working.

This role is ideal for a hands‑on leader who excels at change management, builds strong partnerships, and translates strategy into operational results. By enhancing performance, operational excellence, and service effectiveness, you will contribute directly to sustainable growth and customer success.

Key Objectives

• Improve resource utilization and field service capacity planning.


• Establish transparent and actionable performance reporting.


• Increase productivity and revenue per service engineer.


• Enhance operational efficiency, safety, and service quality.


• Prepare the organization for the future through digitalization, automation, AI, and remote service solutions.

Key Responsibilities

Partner with Customer Centers

• Build strong relationships with regional and local service teams.


• Provide practical support tailored to local business needs and market conditions.

Standardize and Improve Operations

• Define and implement standardized field service processes globally.


• Ensure consistent adoption and execution across Customer Centers.


• Identify and lead improvement initiatives that enhance customer experience, productivity, and profitability.

Optimize Workforce Performance

• Improve workforce planning, utilization, and competence development.


• Drive the use of planning and reporting tools to increase transparency and efficiency.


• Develop and implement global service strategies and operating models.


• Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.

Shape Future Service Operations

• Design scalable planning and execution models that support growth and profitability.


• Champion digital service solutions, automation, and remote support capabilities.

Requirements

• 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.


• Proven experience leading operational transformation and change initiatives.


• Strong expertise in service planning, scheduling, workforce optimization, and process standardization.


• Experience implementing operating models and driving adoption of new systems and ways of working.


• Excellent collaboration and stakeholder management skills across functions and cultures.Hands‑on, results‑oriented leader with both strategic and operational capabilities.


• Passion for continuous improvement, digitalization, and operational excellence.

Job location

We are flexible with the location - preferably in Germany (Cologne), Belgium, Czech Republic, UK, China or India.

Your Role

VTS is undergoing an exciting transformation, expanding its global footprint while introducing new IT systems, customer programs, and digital service capabilities.

As Global Field Service Manager, you will play a key role in this journey by driving the implementation of standardized processes across our global field service organization. Working closely with Customer Centers and divisional teams, you will establish best practices, lead change initiatives, and ensure sustainable adoption of new ways of working.

This role is ideal for a hands‑on leader who excels at change management, builds strong partnerships, and translates strategy into operational results. By enhancing performance, operational excellence, and service effectiveness, you will contribute directly to sustainable growth and customer success.

Key Objectives

• Improve resource utilization and field service capacity planning.


• Establish transparent and actionable performance reporting.


• Increase productivity and revenue per service engineer.


• Enhance operational efficiency, safety, and service quality.


• Prepare the organization for the future through digitalization, automation, AI, and remote service solutions.

Key Responsibilities

Partner with Customer Centers

• Build strong relationships with regional and local service teams.


• Provide practical support tailored to local business needs and market conditions.

Standardize and Improve Operations

• Define and implement standardized field service processes globally.


• Ensure consistent adoption and execution across Customer Centers.


• Identify and lead improvement initiatives that enhance customer experience, productivity, and profitability.

Optimize Workforce Performance

• Improve workforce planning, utilization, and competence development.


• Drive the use of planning and reporting tools to increase transparency and efficiency.

Drive Service Excellence

• Develop and implement global service strategies and operating models.


• Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.

Shape Future Service Operations

• Design scalable planning and execution models that support growth and profitability.


• Champion digital service solutions, automation, and remote support capabilities.

Requirements

• 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.


• Proven experience leading operational transformation and change initiatives.


• Strong expertise in service planning, scheduling, workforce optimization, and process standardization.


• Experience implementing operating models and driving adoption of new systems and ways of working.


• Excellent collaboration and stakeholder management skills across functions and cultures.Hands‑on, results‑oriented leader with both strategic and operational capabilities.


• Passion for continuous improvement, digitalization, and operational excellence.

Job location

We are flexible with the location - preferably in Germany (Cologne), Belgium, Czech Republic, UK, China or India.

Contact information

Talent Acquisition Team: Linnea Hendus

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.In 2024, Atlas Copco Group had revenues of BSEK 177 and at year end about 55 000 employees.