Service Lead (w/m/d)

Atlas Copco Group; Rheinfelden (Baden); On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

30 days of annual vacation

Attractive compensation package

Social benefits exceeding statutory requirements

Free access to beverages and organic fruit

Job summary

A leading industrial company in Rheinfelden (Baden) is seeking a Service Lead to enhance customer satisfaction through technical expertise and relationship management. Applicants should have an engineering degree and at least 5 years of experience in technical sales or service. The role includes addressing customer issues, analyzing solutions, and developing sales strategies. An attractive compensation package and numerous employee benefits are offered.

Qualifications

• At least 5+ years’ experience in technical sales or service in the field of industry.
• In-depth knowledge of BtoB industries.
• Knowledge of urban transport or vacuum business is a plus.

Responsibilities

• Build strong product knowledge and applications.
• Handle technical requests and warranty cases.
• Provide timely solutions and analyze root causes.

Skills

Strong interpersonal communication

Analytical thinking

Conflict management

Fluency in German

Advanced English

Education

Engineering degree or equivalent work experience

Tools

Knowledge of Office 365

Knowledge of ERP and CRM

Job description

Join to apply for the Service Lead (w/m/d) role at Atlas Copco Group

CVS engineering GmbH (Part of the Atlas Copco Group) manufactures compressors and vacuum pumps specifically designed for mobile applications (primarily in trucks, railways, and buses).

CVS is part of the Swedish Atlas Copco Group, which operates in 180 countries worldwide and employs 55,000 people, selling industrial machinery, products, and services.

Our in-house production, equipped with an innovative machine park, 3D measurement technology, and highly automated machining centers, provides us with significant production advantages and flexibility. This enables us to ensure the quality and operational reliability of all components and to respond quickly and individually to nearly all customer requirements.

Overview

Your role

The Service Lead plays a critical role in responding to requests for help from customers who encounter issues with the product, Service or application. The position strengthens the company’s market presence in the urban transportation and vehicle installation sector for mobile compressors and vacuum pumps. By combining market insights, technical expertise, and strong customer relationships, this role ensures alignment with the company’s strategic goals while delivering tailored solutions to meet customer needs.

Responsibilities

• Build up a strong knowledge of the offered products and the applications they are used for
• Handle customer technical requests & warranty cases
• Provide the customer timely and effective solutions
• Analyze root causes and develop improvement ideas
• Prepare and present regular field or application issues with potential solutions to the management
• Provide customers quotes for required parts and enter orders in the system
• Build and maintain strong relationships with key clients, partners, and stakeholders
• Work closely with sales, engineering and production to ensure brand consistency and support of customer requirements
• Develop service sales strategies to grow the business

Qualifications

Education/ Knowledge / Experience:

• Engineering degree or similar technical or commercial discipline / or equivalent work experience
• At least 5+ years’ experience in technical sales or service in the field of industry or aftermarket business
• In-depth knowledge of industrial BtoB
• Knowledge of urban transport, truck, trailer business or vacuum business is a plus
• Very good technical understanding

Know-how:

• Strong interpersonal communication, including listening skills, conflict management, influence
• Ability to analyse failures and root causes
• Ability to work in a complex matrix organization with numerous requirements
• Fluent German, advanced level English both written and spoken. Further languages is a plus
• Knowledge of Office 365
• Knowledge of ERP and CRM

Soft-skills:

• Focus on results and customer satisfaction
• Analytical thinking
• Empathy
• Effective communication

In return, we offer you

• We offer you an exciting role to grow a business within a dynamic and agile structure where the focus on customers and results would rhythm your journey.
• An attractive compensation package
• Predictable and regular working hours
• 30 days of annual vacation
• A performance-driven and open corporate culture with a flat hierarchy
• Independent and varied tasks in a future-oriented and international corporate environment (Atlas Copco Group)
• Social benefits exceeding statutory requirements (e.g., capital-forming benefits, company accident insurance)
• A wide range of attractive employee benefits (e.g., corporate benefits, JobRad bike leasing, Volvo employee leasing offers)
• Free access to beverages and organic fruit
• Free parking for cars, motorcycles, and bicycles

To apply, please upload your application documents (cover letter, CV, references, and salary expectations) via our career portal. Unfortunately, we are unable to consider applications submitted by email or post due to data protection regulations.