GFEBS Analyst in AFRICOM

Thompson Gray Inc; Stuttgart; On-site; EUR 70,000 - 90,000; Full time

Job summary

Thompson Gray, Inc. is seeking a highly motivated GFEBS Helpdesk Analyst to support AFRICOM. The role requires full-time work in Germany and an active SECRET clearance.

Candidates must hold a bachelor's degree in a related field and have at least 3 years of experience. Strong communication, analytical, and training skills are essential, with proficiency in Office, ServiceNow, and ADVANA. The position involves responding to user inquiries, guiding troubleshooting, training users, updating guides,

Qualifications

• Must be a US citizen and have a SECRET clearance.
• Bachelor's degree in accounting, Finance, IT, or Business Management (or related field) with 3 years of experience.
• Must be able to travel and work in Germany full-time.

Responsibilities

• Respond to and solve user inquiries regarding GFEBS functionality, errors, and processes.
• Provide step-by-step guidance for troubleshooting system-related issues.
• Monitor system performance and report any anomalies.
• Provide users with on-site and virtual training on auditable GFEBS processes as needed.
• Develop and update user guides, SOPs, FAQs, training products, etc.

Skills

Communication

Quantitative

Research

Analytical

Education

Bachelor's degree

Tools

Microsoft Office

ServiceNow

ADVANA

Job description

Thompson Gray, Inc. is seeking a highly motivated individual with a strong work ethic to support the United States Africa Command (AFRICOM). The potential candidate must be flexible to work full time in Germany. A candidate must have previously supported GFEBS help-desk operations in order to be considered for this position. A successful candidate must have excellent communication, quantitative, research, and analytical skills in addition to the following skills and experience.

Job Duties:

• Respond to and solve user inquiries regarding GFEBS functionality, errors, and processes
• Provide step-by-step guidance for troubleshooting system-related issues
• Monitor system performance and report any anomalies
• Provide users with on-site and virtual training on auditable GFEBS processes as needed
• Develop and update user guides, SOPs, FAQs, training products, etc.
• Generate reports on helpdesk performance recurring issues
• Train Government employees on GFEBS processes
• Assist in testing system updates, patches, and upgrades
• Ensure compliance with Army regulations and policies
• Generate reports on helpdesk performance recurring issues for process improvement
• Employ audit tools, software, and financial management systems used by the Army for tracking and analysis

Minimum Qualifications:

• Must be a US citizen and have a SECRET clearance.
• Must have a bachelor\'s degree in accounting, Finance, Information Technology, or Business Management, or a related field with 3 years of experience.
• Must be able to clearly communicate with all levels of an organization to include senior military and civilian personnel.
• Must be able to travel and work in Germany full-time.

Technical Proficiency

• In-depth knowledge of all functional areas in GFEBS/GFEBS-SA
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Service Now and ADVANA

Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants.