Field Service Representative SME GEOINT

Ascension Federal Services Inc.; Wiesbaden; On-site; EUR 85,000 - 120,000; Full time

Job summary

Ascension Federal Services, Inc. seeks an experienced GEOINT IT support specialist to provide on-site break/fix and advanced troubleshooting for GEOINT workstations in Wiesbaden, Germany, coordinating with the enterprise support team.

Requirements include 10+ years in user and field support, a bachelor’s degree or equivalent, ITIL Foundation and CompTIA Security+. TS/SCI clearance and Germany SOFA travel are required.

Qualifications

• 10+ years in user and field support.
• Bachelor’s degree or equivalent experience required.
• Extensive hands-on support experience and ability to work independently on advanced user problems.
• ITIL Foundation and CompTIA Security+ certifications are required.

Responsibilities

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Skills

Advanced troubleshooting

On-site support

Incident management

Education

Bachelor's degree or equivalent experience

Tools

SOCET GXP

Job description

Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide on-site GEOINT IT support in Wiesbaden, Germany, connecting local users with the enterprise support team.

Responsibilities

Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.

Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.

Maintain secure system configurations, equipment accountability, and detailed incident and repair records.

Install and test equipment and software, coordinate vendor repairs, and train users.

Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Required qualifications

10+ years in user and field support; bachelor’s degree or equivalent experience. Extensive hands‑on support experience and the ability to work independently on advanced user problems.

Required certifications

ITIL Foundation and CompTIA Security+.

Security and assignment requirements

Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing‑environment training requirements before performance/privileged access.

Must meet Germany TESA and applicable SOFA/travel requirements. On‑site assignment; shift, weekend, on‑call, and travel support may be required. Employment is contingent on contract award and position authorization.