GFEBS Analyst in AFRICOM

Crown Audio; Stuttgart; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Thompson Gray, Inc. seeks a highly motivated individual to support AFRICOM with GFEBS helpdesk functions. The role requires full-time work in Germany, strong communication and analytical skills, and a SECRET clearance.

Responsibilities include troubleshooting, training, documentation, and reporting on helpdesk performance. Candidate must hold a related bachelor's degree with 3 years of experience and be able to travel to Germany as needed.

Qualifikationen

• Must be a US citizen with a SECRET clearance.
• A bachelor's degree in accounting, finance, information technology, or business management (or related field) with 3 years of experience.
• Ability to communicate clearly with all organizational levels, including senior military and civilian personnel.
• Willingness to travel and work in Germany full-time.

Aufgaben

• Respond to and resolve user inquiries regarding GFEBS functionality, errors, and processes.
• Provide step-by-step troubleshooting guidance for system-related issues.
• Monitor system performance and report anomalies.
• Deliver on-site and virtual training on auditable GFEBS processes.
• Develop and update user guides, SOPs, FAQs, and training materials.
• Generate reports on helpdesk performance and recurring issues.

Kenntnisse

Excellent communication

Analytical skills

Research abilities

Team coordination

Ausbildung

Bachelor's degree in accounting

Bachelor's degree in Finance

Bachelor's degree in Information Technology

Bachelor's degree in Business Management

Tools

Microsoft Office Suite

ServiceNow

ADVANA

Jobbeschreibung

Thompson Gray, Inc. is seeking a highly motivated individual with a strong work ethic to support the United States Africa Command (AFRICOM). The potential candidate must be flexible to work full time in Germany. A candidate must have previously supported GFEBS help-desk operations in order to be considered for this position. A successful candidate must have excellent communication, quantitative, research, and analytical skills in addition to the following skills and experience.

Job Duties

• Respond to and solve user inquiries regarding GFEBS functionality, errors, and processes
• Provide step-by-step guidance for troubleshooting system-related issues
• Monitor system performance and report any anomalies
• Provide users with on-site and virtual training on auditable GFEBS processes as needed
• Develop and update user guides, SOPs, FAQs, training products, etc.
• Generate reports on helpdesk performance recurring issues
• Train Government employees on GFEBS processes
• Assist in testing system updates, patches, and upgrades
• Ensure compliance with Army regulations and policies
• Generate reports on helpdesk performance recurring issues for process improvement
• Employ audit tools, software, and financial management systems used by the Army for tracking and analysis

Minimum Qualifications

• Must be a US citizen and have a SECRET clearance.
• Must have a bachelor's degree in accounting, Finance, Information Technology, or Business Management, or a related field with 3 years of experience.
• Must be able to clearly communicate with all levels of an organization to include senior military and civilian personnel.
• Must be able to travel and work in Germany full-time.

Technical Proficiency

• In-depth knowledge of all functional areas in GFEBS/GFEBS-SA
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Service Now and ADVANA

Thompson Gray is an Equal Opportunity Employer and VEVRAA Federal Contractor. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, gender identity, sexual orientation or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation national origin, protected veteran status or disability. Thompson Gray, Inc. welcomes minority and veteran applicants.