German Speaking Customer Success Account Manager (Hybrid)

Ignite; Leipzig; Hybrid; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Hybrid work model (up to 1 home-office

Zusammenfassung

Ignite is seeking an Enterprise Customer Success Manager to own strategic relationships with enterprise accounts and drive value across onboarding, adoption, and renewals. The role blends customer success leadership with cross-functional collaboration to expand retention and revenue.

The ideal candidate communicates fluently in German and English (C1) and thrives in a fast-growing software environment with hybrid work options.

Qualifikationen

• Multi-year experience managing enterprise accounts in a fast-paced environment.
• Fluent German and English (C1) in speaking and writing.
• Hands-on CRM experience, especially HubSpot.
• Strong analytical, problem-solving and negotiation skills.

Aufgaben

• Own and grow relationships with enterprise customer accounts.
• Build long-term partnerships with key stakeholders.
• Identify up-sell and cross-sell opportunities with internal teams.
• Manage end-to-end customer journey from onboarding to renewals.
• Conduct Business Reviews and show ROI with data-driven insights.
• Mitigate churn with proactive retention strategies.
• Act as the main liaison between clients and internal teams.

Kenntnisse

Enterprise accounts

German (C1) & English (C1)

HubSpot CRM

Analytical skills

Negotiation

Tools

HubSpot

Jobbeschreibung

Location: Leipzig or Würzburg (Hybrid — up to 1 Home Office day/week)

Department: Customer Success Management

Employment Type: Full-Time / Multi-Year Experience

Language Requirements: Fluent German (C1) & Fluent English (C1)

Compensation: €40,000 – €50,000 gross p.a. base + Annual Bonus

About The Employer & Mission

We are a fast-growing, agile software enterprise (101–500 employees) developing products and services dedicated to digital accessibility and inclusion. As an Enterprise Customer Success Manager, you will play a high-impact, key strategic role, directly influencing company growth while partnering with high-profile corporate accounts.

Key Responsibilities

• Strategic Account Ownership: Independently own, manage, and strategically grow relationships with enterprise customer accounts.
• Relationship Building: Establish long-term, trust-based partnerships with key corporate decision-makers and executive stakeholders.
• Value Expansion: Proactively identify and execute up-sell and cross-sell opportunities in close alignment with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Manage the end-to-end customer journey, including onboarding, product adoption, optimization, and contract renewals.
• Data-Driven Success: Conduct regular Business Reviews, tracking key performance metrics and delivering clear evidence of ROI and impact.
• Churn Mitigation: Detect early warning signals and churn risks, developing proactive retention and risk-mitigation strategies.
• Cross-Functional Interface: Serve as the primary advocate and communication hub between enterprise clients and internal technical, product, and sales units.

Ideal Candidate Profile

• Must-Haves:
  • Relevant Track Record: Multi-year experience as an Account Manager or Customer Success Manager managing enterprise-level accounts within a fast-paced Start-Up or Scale-Up environment.
  • Bilingual Capability: Fluent professional communication skills in both German (C1) and English (C1) (spoken and written).
  • Tool Expertise: Practical, hands-on experience using modern CRM systems (e.g., HubSpot).
  • Core Competencies: Strong analytical and structured problem-solving skills, paired with client-centric orientation and negotiation acumen.
• Nice-to-Haves:
  • Proficiency in additional languages.
• Personality Traits:
  • Challenging Mindset: Willingness to challenge client assumptions and provide expert guidance.
  • Ambitious & Assertive: Highly driven, proactive, and comfortable taking initiative in complex client environments.
  • Team-Oriented: Collaborative attitude with enthusiasm for interdisciplinary teamwork.

Compensation & Core Benefits

• Attractive Package: €40,000 – €50,000 gross annual base salary, plus an annual performance bonus and 30 days of paid vacation.
• Strategic Autonomy: A pivotal role with high visibility, clear impact, and continuous professional growth opportunities within Customer Success.
• Work-Life Integration: Flexible working hours combined with a hybrid work model (up to 1 home-office day per week).
• Planning Security: 0% travel requirement, ensuring consistent work-life stability and predictable scheduling.
• Meaningful Vision: Direct involvement in delivering software solutions that improve accessibility and digital equality worldwide.