German Speaking Customer Success Account Manager

Ignite; Würzburg; Hybrid; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

Annual bonus

Hybrid work (1 remote day)

30 days paid leave

Zusammenfassung

Ignite is a fast-growing tech scale-up delivering accessible software solutions. As an Enterprise Customer Success Manager, you will nurture strategic enterprise relationships, drive platform adoption, and ensure long-term retention.

The role is hybrid in Leipzig or Würzburg (1 remote day per week) with a base salary €40,000–€50,000 plus annual performance bonus and 30 days of paid leave. You will collaborate with Sales, Product, and Technical teams to maximize client value.

Qualifikationen

• Proven background in Account Management or Enterprise Customer Success in B2B SaaS, startup or scale-up.
• Fluent German and English at C1 level (spoken and written).
• Hands-on experience with modern CRMs; HubSpot preferred.
• Strong strategic thinking, negotiation capabilities and self-driven work ethic.
• Additional European language skills are a plus.

Aufgaben

• Enterprise Relationship Management: manage key corporate accounts with C-level stakeholders.
• Account Expansion: identify upsell and cross-sell opportunities with Sales and Product.
• Lifecycle Success: onboard clients, drive feature adoption, and renew contracts.
• Value Reviews: conduct data-backed ROI reviews for client partners.
• Churn Prevention: monitor health signals and execute retention strategies.
• Cross-Functional Collaboration: bridge enterprise clients with internal teams.

Kenntnisse

Account Management

Enterprise Customer Success

CRM (HubSpot)

Strategic thinking

Negotiation

Tools

HubSpot CRM

Jobbeschreibung

Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)

Department: Client Success

Work Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: C1 German and C1 English

Salary Package: €40,000 – €50,000 base + annual performance bonus

Company & Role Summary

We are a fast-growing tech scale-up developing innovative software solutions for web accessibility. As an Enterprise Customer Success Manager, you will play a central role in driving business growth by nurturing strategic enterprise client relationships, driving platform adoption, and ensuring long-term retention.

Primary Responsibilities

• Enterprise Relationship Management: Direct key corporate accounts and cultivate long-term partnerships with C-level stakeholders.
• Account Expansion: Identify upselling and cross-selling opportunities in close alignment with Sales and Product teams.
• Lifecycle Success: Lead seamless client onboarding, continuous feature adoption, and recurring contract renewals.
• Value Reviews: Conduct data-backed business reviews to highlight measurable ROI for client partners.
• Churn Prevention: Monitor account health signals to proactively identify risks and execute retention strategies.
• Cross-Functional Collaboration: Serve as the strategic bridge connecting enterprise clients with internal product, technical, and sales teams.

Requirements & Qualifications

• Experience: Proven background in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up environment.
• Languages: Fluent C1-level proficiency in both German and English (spoken and written).
• Tools: Hands-on experience with modern CRM environments (HubSpot preferred).
• Mindset: Strong strategic thinking, negotiation capabilities, and a self-driven work ethic.
• Bonus: Additional European language skills are a plus.

Offerings & Benefits

• Compensation: €40,000 – €50,000 annual base salary plus performance bonus and 30 days of paid annual leave.
• Impact: High-visibility position with strong autonomy and clear paths for personal and career advancement.
• Flexibility: Regular office hours, 1 work-from-home day per week, and no business travel requirements.
• Mission: Work with a purpose-driven team dedicated to making the digital world accessible to everyone.