German Speaking Customer Success Account Manager

Ignite Travel; Leipzig; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

30 days paid annual leave

Annual performance-based bonus

Job summary

Ignite Travel Group is seeking an Enterprise Customer Success Manager to own strategic enterprise accounts in a hybrid role based in Leipzig or Würzburg, Germany, with up to one home office day per week. Fluent German (C1) and Fluent English (C1) are required for executive communication.

You will manage lifecycle onboarding, adoption, and renewals, collaborate with Enterprise Sales and Product, and track ROI to maximize value for major corporate clients.

Qualifications

• Multiple years of enterprise account management or customer success experience.
• Fluent German (C1) and English (C1) in executive communication.
• Hands-on CRM and CS tooling experience (HubSpot).
• Strong analytical, negotiation, and strategic thinking.

Responsibilities

• Own enterprise client portfolios and drive strategic expansion.
• Build durable relationships with executives and decision-makers.
• Identify upsell and cross-sell opportunities with Sales and Product teams.
• Lead lifecycle onboarding, adoption, and renewals for accounts.
• Run business reviews with KPI tracking to demonstrate ROI.
• Mitigate churn with proactive retention strategies.
• Serve as internal advocate between clients and tech/sales teams.

Skills

German (C1)

English (C1)

CRM (HubSpot)

Analytical thinking

Negotiation

Client relationships

Tools

HubSpot

Job description

Location & Workplace: Leipzig or Würzburg, Germany (Hybrid: Up to 1 Home Office day/week)

Language Requirements: Fluent German (C1) and Fluent English (C1)

Job Title: Enterprise Customer Success Manager

Department: Customer Success Management

Employment Type: Full-Time

Experience Level: Multi-Year Enterprise Experience Required

Travel Requirement: 0% Business Travel (100% predictable schedule)

About the Employer & Mission

We are a growing, dynamic software enterprise (101–500 employees) specializing in the development of digital products and solutions dedicated to advancing web accessibility and online inclusion. As an Enterprise Customer Success Manager, you will step into a pivotal, high-impact strategic role, driving direct revenue growth for the company while partnering with major corporate client accounts. In this role, you will champion customer adoption and long-term value realization, helping leading organizations make their digital assets fully accessible while building a rewarding, high-visibility career in enterprise tech.

Key Responsibilities

• Strategic Account Ownership: Assume full accountability for managing, steering, and strategically expanding relationships with enterprise-level client portfolios and major corporate accounts.
• Relationship Building: Establish durable, trust-based connections with key corporate decision-makers, accessibility leads, and executive leadership.
• Value Expansion: Proactively identify and secure strategic up-selling and cross-selling opportunities by collaborating closely with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Direct the complete lifecycle of client accounts, covering initial technical onboarding, solution adoption, performance optimization, and seamless contract renewals.
• Data-Driven Success: Facilitate structured Business Reviews, tracking critical performance indicators while presenting demonstrable evidence of return on investment and business value.
• Churn Mitigation: Recognize early warning signs of client dissatisfaction and retention risks, deploying proactive mitigation strategies and targeted retention frameworks.
• Cross-Functional Interface: Function as the primary internal advocate and communication bridge connecting enterprise clients with our technical, product, and sales divisions.

Ideal Candidate Profile

Must-Have Qualifications:

• Relevant Track Record: Multiple years of professional experience operating successfully as an Account Manager or Customer Success Manager overseeing enterprise clients within a fast-paced start-up, scale-up, or software environment.
• Bilingual Capability: Fluent German (C1 standard) and Fluent English (C1 standard) across verbal and written communication for executive interactions.
• Tool Expertise: Practical, hands-on background navigating modern CRM platforms (such as HubSpot) and customer success tooling.
• Core Competencies: Exceptional analytical reasoning and structured problem-solving talents, coupled with a deep client-first commitment, commercial awareness, and sharp negotiation skills.

  Nice-to-Have Qualifications:

• Proficiency in additional foreign languages.

  Personality Traits:

• Challenging Mindset: A readiness to constructively challenge customer assumptions and deliver expert, authoritative guidance on web accessibility best practices.
• Ambitious & Assertive: Highly self-driven, proactive, and comfortable taking ownership within intricate corporate frameworks.
• Team-Oriented: A collaborative disposition combined with a genuine passion for cross-departmental teamwork, reinforced by strong emotional intelligence.

Compensation & Core Benefits

• Attractive Package: €40,000 – €50,000 gross annual base salary + Annual performance-based bonus.
• Time Off: 30 days of paid annual leave.
• Strategic Autonomy: A critical position providing significant organizational visibility, direct business influence, and ongoing career advancement pathways within Customer Success.
• Work-Life Integration: Adaptable working hours combined with a balanced hybrid schedule permitting up to one home-office day weekly at our Leipzig or Würzburg offices.
• Planning Security: Zero business travel required, guaranteeing dependable schedule stability and predictable work-life balance.
• Meaningful Vision: Direct contribution toward building software technologies that expand web accessibility, eliminate digital barriers, and promote worldwide digital equality.