Senior Customer Success Manager – Enterprise & Consulting (m/f/d)

Boardwise GmbH; Berlin; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

100% remote work

Flexible working hours

Offsites and workshops per year

Job summary

Boardwise GmbH sucht eine Senior Customer Success Managerin/einen Senior Customer Success Manager, die/der als vertrauenswürdige Beraterin bzw. Berater für unsere größten Unternehmenskunden fungiert und strategische Kontenführung mit Beratung, Change Management und exzellentem Stakeholder-Management verbindet.

Sie führen Meetings eigenständig, leiten Workshops vor Ort und vertreten Boardwise in anspruchsvollen Unternehmensumgebungen.

Qualifications

• Mehrjährige Erfahrung in Management Consulting, Corporate Consulting, Customer Success, Change Management oder SaaS-Implementierung.
• Erfahrung im Umgang mit C-Level-Stakeholdern und grossen Enterprise-Kunden.
• Nachweisliche Fähigkeit, Workshops vor Ort zu leiten und komplexe Organisationen zu steuern.

Responsibilities

• Strategische Betreuung von Enterprise-Kund*innen über Onboarding, Adoption, Retention, Renewals und Expansion
• Beratung von C-Level-Führungskräften, Board Offices, Governance-Teams, Legal und IT
• Leitung von Beratungs-, Implementierungs- und Change-Projekten mit komplexen Stakeholder-Strukturen
• Eigenständige Durchführung von Kundenterminen vor Ort, Workshops, Schulungen und Beratungssitzungen
• Beratung zu Governance, Meeting-Vorbereitung, Zusammenarbeit und Entscheidungsprozessen
• Ableitung klarer Empfehlungen und nächster Schritte aus identifizierten Organisationsherausforderungen
• Aufbau langfristiger Beziehungen zu Senior Stakeholdern und wichtigen Entscheidungsträgern
• Identifikation von Adoptionsrisiken und Entwicklung von Strategien zur Steigerung Nutzung und Wert
• Interne Vertretung der Kundenbedürfnisse und enge Zusammenarbeit mit Produkt, Technik, Vertrieb und Führung
• Mitgestaltung von CS-Prozessen, Playbooks und Enablement-Materials zur kontinuierlichen Verbesserung

Skills

German (C1/C2)

English proficiency

Stakeholder management

Executive level communication

Workshop facilitation

Consulting mindset

Tools

HubSpot

Salesforce

Zendesk

Gainsight

Job description

Your mission

As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies.
Your role goes beyond traditional Customer Success. You combine strategic account ownership with consulting, change management, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making.
You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments.

Your responsibilities:

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
• Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT
• Lead consulting, implementation, and change projects with complex stakeholder structures
• Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
• Advise customers on governance, meeting preparation, collaboration, and decision-making processes
• Identify organisational challenges and translate them into clear recommendations and actionable next steps
• Build strong, long-term relationships with senior stakeholders and key decision-makers
• Identify adoption risks and develop strategies to increase usage, engagement, and customer value
• Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership
• Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

Your profile

• Based in Germany
• Fluent German at C1/C2 level and strong English communication skills
• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
• Strong background in consulting enterprise customers and senior or C-level stakeholders
• Experience working with large corporations and complex organisational structures
• Strong understanding of corporate decision-making processes and organisational hierarchies
• Confidence in independently leading workshops, consulting sessions, and executive-level meetings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly understand complex organisations and translate challenges into clear solutions
• Highly reliable, structured, proactive, and hands-on
• Strong personal presence, charisma, and confidence when interacting with senior stakeholders
• Willingness to travel occasionally and meet customers on-site
• Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
• Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

What we are looking for

You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change.
You combine a consulting mindset with strong customer ownership, communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.

Why us?

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2-3 offsites and workshops per year
• Clear development paths and a steep learning curve