German-speaking Customer Expert – Athens, Greece (Relocation Support)

CB Talents SP; Leipzig; In loco; EUR 16.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket from EU

2 weeks hotel accommodation

Assistance finding long-term housing

Airport pick-up

€1,300 gross/month × 14 salaries

Monthly productivity bonus up to €250

Transportation bonus up to €100/month

Descrizione del lavoro

Cross Border Talents in Athens is seeking a German-speaking customer support specialist to be the first contact for German customers. You will handle inquiries via phone, email and chat and resolve account and order questions with empathy.

Training is provided and prior experience helps but is not required. The contract lasts 8 months with potential extension and relocation support for EU entrants.

Competenze

• Native-level or C1 German, and English B2 or higher.
• Good PC skills and a typing speed of at least 25 WPM.
• Customer-oriented mindset, strong communication and problem-solving skills (customer service experience is valued, not required).

Mansioni

• Handle inbound customer contacts via phone, email and chat, professionally and with empathy
• Resolve account, billing, order and delivery questions, and process refunds, cancellations and claims
• Escalate complex cases and document every interaction accurately in CRM systems

Conoscenze

German language

English ability

Typing speed

Customer service mindset

Communication skills

Problem solving

Strumenti

CRM systems

Descrizione del lavoro

Work in Athens, speak German every day.

Join an international customer support team in Athens and be the first point of contact for German-speaking customers. Paid training is provided, and previous experience is a plus but not mandatory.

Key details

• Location: Athens, Greece (on-site)
• Language: German (C1) and English (B2+)
• Salary: €1,300 gross/month × 14 salaries per year (€18,200 gross/year)
• Contract: 8 months, with potential for extension
• Schedule: Monday to Friday, fixed or rotating day shifts, with occasional weekend shifts in some teams

What you will do

• Handle inbound customer contacts via phone, email and chat, professionally and with empathy
• Resolve account, billing, order and delivery questions, and process refunds, cancellations and claims
• Escalate complex cases and document every interaction accurately in CRM systems

What we are looking for

• Native-level or C1 German, and English B2 or higher
• Good PC skills and a typing speed of at least 25 WPM
• Customer-oriented mindset, strong communication and problem-solving skills (customer service experience is valued, not required)

Relocation support

• Flight ticket from anywhere in the EU
• 2 weeks of hotel accommodation
• Assistance finding long-term accommodation
• Airport pick-up upon arrival

What we offer

• €1,300 gross/month × 14 salaries
• Paid training and a nesting period with experienced colleagues before going live
• Monthly productivity bonus based on target achievement (up to €250, depending on the team)
• Transportation bonus of up to €100/month, proportional to on-site days after training
• Supportive team environment with team activities and events