German-speaking Customer Expert – Athens, Greece

CB Talents; Leipzig; In loco; EUR 13.000 - 16.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flight ticket from EU

Hotel accommodation (2 weeks)

Long-term housing assistance

Airport pickup

Relocation support

Descrizione del lavoro

CB Talents in Athens, Greece is seeking a German-speaking customer support agent to be the first point of contact for German-speaking customers on-site. Paid training is provided; prior experience is a plus but not required.

The role includes handling inquiries via phone, email, and chat, with a monthly gross salary of €1,300 (14 salaries per year) and relocation support. A monthly productivity bonus and a transport allowance are offered.

Competenze

• German at C1 level or native; English at B2+.
• Good PC skills and typing speed of at least 25 WPM.
• Customer-oriented mindset with strong communication and problem-solving abilities.

Mansioni

• Handle inbound customer contacts via phone, email and chat with empathy.
• Resolve billing, order, account questions and process refunds/cancellations.
• Escalate complex cases and document interactions in CRM systems.

Conoscenze

German (C1)

English (B2+)

Typing 25 WPM

Customer-focused

PC skills

Strumenti

CRM software

Descrizione del lavoro

Work in Athens, speak German every day.

Join an international customer support team in Athens and be the first point of contact for German-speaking customers. Paid training is provided, and previous experience is a plus but not mandatory.

Key details

• Location: Athens, Greece (on-site)
• Language: German (C1) and English (B2+)
• Salary: €1,300 gross/month × 14 salaries per year (€18,200 gross/year)
• Contract: 8 months, with potential for extension
• Schedule: Monday to Friday, fixed or rotating day shifts, with occasional weekend shifts in some teams

What you will do

• Handle inbound customer contacts via phone, email and chat, professionally and with empathy
• Resolve account, billing, order and delivery questions, and process refunds, cancellations and claims
• Escalate complex cases and document every interaction accurately in CRM systems

What we are looking for

• Native-level or C1 German, and English B2 or higher
• Good PC skills and a typing speed of at least 25 WPM
• Customer-oriented mindset, strong communication and problem-solving skills (customer service experience is valued, not required)

Relocation support

• Flight ticket from anywhere in the EU
• 2 weeks of hotel accommodation
• Assistance finding long-term accommodation
• Airport pick-up upon arrival

What we offer

• €1,300 gross/month × 14 salaries
• Paid training and a nesting period with experienced colleagues before going live
• Monthly productivity bonus based on target achievement (up to €250, depending on the team)
• Transportation bonus of up to €100/month, proportional to on-site days after training
• Supportive team environment with team activities and events