German speaking Customer Advisor

The lemon Consulting; Berlin; Vor Ort; EUR 24.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance

Gym access

Relocation support

Performance bonus up to 10%

Daily Mastercard allowance

Zusammenfassung

The lemon Consulting is seeking a Customer Advisor to join on-site in Athens. You will manage calls, chats, and emails while delivering high-quality customer experiences and maintaining detailed customer records.

The role emphasizes clear communication, data protection, and timely responses in a fast-paced environment. Fluency in German (C1) and English (B2+) is required, with strong computer skills and the ability to multitask effectively.

Qualifikationen

• German language proficiency at C1 level (written and spoken).
• English proficiency at B2+ level or higher.
• Experience in customer service or call center environments.
• Strong computer literacy and multi-system navigation skills.

Aufgaben

• Handle incoming and outgoing calls, chats, and emails promptly and professionally.
• Deliver high-quality customer experiences with a focus on satisfaction.
• Build trusted relationships through clear, proactive communication.
• Provide accurate information using appropriate tools and processes.

Kenntnisse

German (C1)

English (B2+)

Customer service

Active listening

Jobbeschreibung

• • Position: Customer Advisor

  • Location: Athens, Greece

  • Work model: On-site

  • Employment type: Full-time

  • Remuneration: Base salary

  • DUTIES AND RESPONSIBILITIES:

    • Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
    • Deliver a consistently high-quality customer experience with a strong focus on satisfaction
    • Build and maintain trusted relationships through open, clear, and interactive communication
    • Provide accurate, complete, and up-to-date information using the appropriate tools and processes
    • Achieve individual and team customer service targets, including call-handling KPIs
    • Maintain detailed records of customer interactions, manage customer accounts, and file documentation
    • Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.

    REQUIREMENTS:

    • Native/fluent in German both verbal and written (C1 level). Fluent in English (minimum B2+ level)
    • Strong computer literacy and confidence using multiple systems
    • Proven contact-handling skills with excellent active listening abilities
    • Clear and professional written communication skills for email handling
    • Customer-focused mindset with a strong understanding of sensitive data handling
    • Excellent verbal communication skills
    • Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.

    BENEFITS:

    • Private life and health insurance
    • Free access to the corporate gym facilities
    • Fixed working hours of your choice for mothers with children up to 2 years of age
    • Relocation support
    • Performance bonus of up to 10%
    • €50 monthly project bonus
    • €500 anniversary bonus for German-speaking employeesInternational and dynamic work environment
    • Private life & health insurance including dental and eye care
    • Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates
    • Free access to the corporate gym
    • Fixed working hours option for mothers with children up to 2 years old
    • Daily net Mastercard allowance: €3 net per working day during the first 12 months.