German-Speaking Billing Agent | Sofia, Bulgaria | Relocation Support Provided

WW Talents; Nürnberg; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

€1,000 signing bonus

Meal vouchers

Private health insurance

Multisport card

Descripción de la vacante

WW Talents is seeking a German-speaking Billing Service Agent to join an international team in Sofia, Bulgaria. You will assist German-speaking customers with billing inquiries, delivering professional support and helping them understand billing information.

The role starts on-site in Sofia with a potential move to a hybrid arrangement after 4 months for top performers. Schedule includes rotating shifts from 09:00 to 21:00, Monday to Saturday.

Formación

• German language proficiency in C1/C2.
• English competency at B1/B2.
• Customer-focused and solution-oriented approach.
• Structured and professional work style.
• Willingness to work on-site in Sofia.

Responsabilidades

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Conocimientos

German language proficiency

English proficiency

Descripción del empleo

About The Role

We are looking for a German-Speaking Billing Service Agent to join an international team in Sofia, Bulgaria. In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment. The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months. Location: Sofia, Bulgaria. Work Model: On-site (for top performers hybrid work model after 4 months). Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00.

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.