German-Speaking Billing Agent | Sofia, Bulgaria | Relocation Support Provided

WW Talents; Bremen; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Signing bonus

Relocation support

Airbnb housing? supported

Meal vouchers

Private health insurance

Multisport card

Job summary

WW Talents is seeking a German-speaking Billing Service Agent to join an international team in Sofia, Bulgaria. You will handle billing inquiries from German-speaking customers and deliver professional support, with on-site work initially and potential for hybrid work after four months.

The role requires German C1/C2 and English B1/B2, a customer-focused approach, and a structured work style. Compensation includes a base gross monthly salary with 14 payments, a billing skills bonus, an unlimited

Qualifications

• Strong proficiency in German at C1/C2 level.
• English proficiency at B1/B2 level.
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

Responsibilities

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

Skills

German language proficiency (C1/C2)

English proficiency (B1/B2)

Customer-focused

Communication skills

Structured & professional mindset

Willingness to work on-site in Sofia

Job description

About The Role

We are looking for a German-Speaking Billing Service Agent to join an international team in Sofia, Bulgaria. In this role, you will support German-speaking customers with billing-related inquiries while delivering a professional and customer-focused experience. This is a great opportunity for someone with strong communication skills who would like to develop their career in an international environment. The position is initially on-site in Sofia, with the possibility for top performers to move to a hybrid work model after 4 months. Location: Sofia, Bulgaria. Work Model: On-site (for top performers hybrid work model after 4 months). Working Schedule: Monday to Saturday - Rotating shifts between 09:00 and 21:00.

Compensation & Benefits

• Base Salary: €1,636.14 gross/month × 14 salaries in a year
• Billing Skills Bonus: €102.25 gross
• Unlimited Sales Bonus: Top performers can earn more than €1,000/month
• €1,000 Signing Bonus (€500 after training - €500 after 6 months)
• Relocation Support: 2 weeks of Airbnb accommodation, Up to €255 reimbursement for flight ticket expenses, paid with the first salary
• Additional Benefits: Monthly meal vouchers, Private health insurance, Fully covered Multisport card

What You'll Do

• Assist German-speaking customers with billing-related inquiries.
• Provide clear and professional customer support.
• Help customers understand billing information and resolve related issues.
• Maintain a high standard of customer service and communication.
• Work closely with the team to ensure an efficient customer experience.

What We're Looking For

• Strong proficiency in German C1/C2.
• B1/B2 level in English
• Customer-focused and solution-oriented approach.
• Ability to work in a structured and professional environment.
• Willingness to work on-site in Sofia.

If you speak German and are looking for an international career opportunity in Sofia, Bulgaria, we'd love to hear from you.