German Customer Support Consultant in Sofia

Next Job Abroad; Nürnberg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Free hotel stay

Paid training (4 weeks)

Additional benefits

Job summary

Next Job Abroad in Germany is seeking Customer Support Consultants to assist users of digital apps, wallets, and streaming accounts. No technical degree required; you’ll work in a sociable, non-technical environment and can log off after hours.

You’ll help via chat, email, and phone, maintain a friendly, solution-oriented tone, and relocate to Sofia for onboarding. We cover three weeks of hotel stay and provide four weeks of paid training to get you started.

Qualifications

• Fluency in German + solid professional English skills.
• Willingness to relocate abroad for onboarding in Sofia.
• EU work rights are required.

Responsibilities

• Help users via chat, email and phone with non-technical issues.
• Maintain a friendly, helpful and solution-oriented approach.
• The Shift Schedule: 10:00 - 19:00, Monday to Friday.

Skills

German language

English

Customer support

Communication

Tools

Live chat tools

Email systems

Phone support systems

Job description

Looking for an international adventure with a solid routine?

If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we’ve got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.

• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.
• Additional benefits