German Customer Support Consultant in Sofia

Next Job Abroad; Stuttgart; Vor Ort; EUR 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

21 days hotel stay

4 weeks training

Additional benefits

Zusammenfassung

Next Job Abroad is seeking Customer Support Consultants to help users with everyday, non-technical issues across popular apps, mobile wallets, and family streaming services.

The role is Monday–Friday 10:00–19:00 with weekends off; you must speak German and English and enjoy talking to people while solving quick puzzles.

Participants receive 21 days of hotel stay on arrival, four weeks of paid training, relocation support to Sofia, and additional benefits.

Qualifikationen

• German language required; strong English skills appreciated.
• Friendly, helpful, solution-oriented attitude.
• Comfort with computer-based chat, email, and phone support.

Aufgaben

• Assist users via chat, email and phone with non-technical issues.
• Unblock accounts, fix subscription problems, and wallet issues.
• Maintain a friendly, patient, and solution-focused approach.
• Be ready to move abroad and commit for at least 1 year.

Kenntnisse

German fluency

English proficiency

People orientation

Problem solving

Tech literacy

Tools

Live chat tools

Email

Phone support

Jobbeschreibung

Looking for an international adventure with a solid routine?

If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we’ve got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.

• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.
• Additional benefits