German Customer Support Consultant in Sofia

Next Job Abroad; Hannover; On-site; EUR 26,000 - 40,000; Full time

Benefits offered by this job

21 Days Free Hotel Stay

4 Weeks of Paid Training

Additional benefits

Job summary

Next Job Abroad is seeking Customer Support Consultants to assist users with popular digital apps, mobile wallets and family streaming accounts. You speak German and have solid professional English, fitting a friendly, social role with a straightforward routine in a relocation setting.

You will help users via chat, email, and phone with everyday non-technical issues, staying friendly and solution-oriented. Schedule is 10:00–19:00, Monday to Friday; weekends are yours.

Qualifications

• Fluency in German and solid professional English required.
• Strong communication skills and a customer-first mindset.
• Willingness to relocate internationally for at least 1 year.

Responsibilities

• Helping users via chat, email, and phone with everyday non-technical issues.
• Maintain a friendly, helpful, and solution-oriented approach.
• Follow the shift schedule: 10:00–19:00, Mon–Fri; weekends off.

Skills

Fluency in German

Professional English

Tools

Live chat tools

Email tools

Phone tools

Job description

Looking for an international adventure with a solid routine?

If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we’ve got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.

• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.
• Additional benefits