German Customer Support Consultant in Sofia

Next Job Abroad; München; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

21 Days Free Hotel Stay

4 Weeks of Paid Training

Additional benefits

Job summary

Next Job Abroad is hiring a German-speaking Customer Support Consultant to assist users of digital apps, wallets, and streaming accounts. This is a non-technical role, with relocation to Sofia and EU work rights welcomed. You’ll work 10:00–19:00, Monday to Friday, with weekends entirely yours.

You should enjoy talking to people, solving quick puzzles, and logging off in the city after hours. Training and hotel support are provided for the first weeks of settling in abroad.

Qualifications

• Fluent German and solid English.
• Willing to relocate for at least 1 year.
• Good computer skills with live chat, emails and phone tools.
• No technical degree required.

Responsibilities

• Assist users via chat, email and phone with non-technical issues.
• Keep interactions friendly, helpful and solution oriented.
• Adhere to shift schedule 10:00–19:00, Monday to Friday.
• Support users of digital apps and accounts during on-boarding and troubleshooting.

Skills

German language

English language

People skills

Problem solving

Job description

Looking for an international adventure with a solid routine?

If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only - weekends are 100% yours!).

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.

• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.
• Additional benefits