German Customer Support Consultant in Sofia

Next Job Abroad; Hamburg; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

21 Days Free Hotel Stay

4 Weeks of Paid Training

Job summary

Next Job Abroad is seeking Customer Support Consultants to assist users of popular digital apps, mobile wallets, and streaming services. No technical background required; you’ll handle non-technical troubleshooting and keep interactions friendly and helpful.

The role requires German fluency and solid English, a willingness to relocate to Sofia for at least one year, and comfort using live chat, email, and phone tools. You're scheduled 10:00–19:00, Monday through Friday, with weekends off.

Qualifications

• Fluency in German and solid professional English required.
• Strong communication and problem-solving skills.
• Experience with live chat, email, and phone tools.
• Willing to relocate to Sofia for at least 1 year.

Responsibilities

• Assist users via chat, email, and phone with everyday non-technical issues.
• Maintain a friendly, helpful, and solution-oriented mindset.
• Follow a 10:00–19:00 shift schedule from Monday to Friday (weekends free).

Skills

German language

English language

Job description

Looking for an international adventure with a solid routine?
If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.
We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.
No technical coding or engineering degree required.
If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!
Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

Requirements

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport)

Benefits

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content
• Additional benefits