Front Office Manager (m/f/d)

Accorhotel; Hamburg; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

4-day workweek

Employee stays: 10 free nights per y​e

Bar/Restaurant discounts worldwide

Gym/HVV ticket allowance

Staff parties

Job summary

25hours Hotels Hamburg HafenCity is seeking a Front Office Manager to lead planning and develop the team, ensuring guests feel welcomed from check-in to departure.

Together with your Assistant Front Office Manager you will ensure smooth operations at the Front Office, advocate for your staff, and inspire memorable experiences for guests. The role features a 4-day workweek, staff events, and generous hotel-wide discounts.

Qualifications

• Training in the hotel industry and front office experience desirable.
• Initial management experience in a comparable role or as an assistant.
• Knowledge of real Hamburg insider tips.
• Ability to inspire guests and colleagues.
• Be a host with passion.

Responsibilities

• Planning and managing the department and developing the team.
• Together with your Assistant Front Office Manager you ensure a smooth running at the Front Office.
• You take care of your employees' concerns and stand up for them.
• You not only ensure that guests are satisfied, but also that they are enthusiastic.
• You are responsible for billing and all administrative matters.
• You act as a role model for your department.
• Being the contact person for all hotel matters.

Skills

Leadership

Guest engagement

Inspire guests

Team development

Education

Hotel industry training

Job description

Description:

There is a nautical theme at both of the 25hours Hotels in HafenCity: Stories of sea voyages and distant ports, wanderlust and homesickness will become part of your normal working day here. In Hamburg’s newest, stylish district, we can offer you a job with guaranteed fun and a great deal of variety. As the two hotels are only a short walk apart, we work closely together in both hotels. We are a young team and we love our friendly, informal culture. Work colleagues become friends here.

COME AS YOU ARE & SHOW WHAT YOU CAN ... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!

How does your working day look like...

• Planning and managing the department and developing the team

• Together with your Assistant Front Office Manager you ensurea smooth running at the Front Office

• You take care of your employees' concerns and stand up for them

• You not only ensure that guests are satisfied, but also that they are enthusiastic

• you are responsible for billing and all administrative matters

• You act as a role model for your department

• and last but not least - being the contact person for all hotel matters

Your personality counts more than your CV...

• Training in the hotel industry and professional experience at the front office are desirable

• Initial management experience in a comparable position or as an assistant

• Knowledge of real Hamburg insider tips

• Ability to inspire guests and colleagues

• Be a host with passion

What's in it for you...

• Work as a full-time team member with full pay on only 4 days

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!

• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world

• Benefit from great offers from our numerous cooperation partners

• Receive a monthly allowance for your gym or HVV ticket

• Be part of our hilarious staff parties and much more...