Front Office Host

Hospitaliti; Berlin; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Property discounts in Europe

Growth opportunities

Dynamic multinational environment

Job summary

The Social Hub in Berlin is seeking a Front Office Host to be the first smile guests see and to turn arrivals into warm welcomes. You’ll handle check-ins, payments and kiosk navigation while keeping the lobby energetic and easy to navigate.

You’ll share local tips, connect guests to events and experiences, and collaborate with Housekeeping, F&B and Maintenance to keep operations running smoothly. Fluent English and German, and 1–3 years in hospitality are preferred.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Energetic, welcoming vibe to make guests feel at home.
• Ability to switch between tasks without losing a smile.
• Proactive mindset with guest-centric approach.
• Comfortable with PMS, kiosks or guest messaging apps.
• Fluent in English and German.
• Team player during busy peaks.

Responsibilities

• Welcome guests with warmth and set the atmosphere.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy and inviting.
• Offer local recommendations and connect to events.
• Handle bookings for activities and experiences.
• Share guest insights with the team to improve stays.
• Collaborate with Housekeeping, F&B and Maintenance to keep things running smoothly.
• Promote outlets and upsell opportunities.

Skills

Hospitality experience

English and German

Multitasking

PMS familiarity

Team player

Tools

PMS software

Kiosk systems

Guest messaging apps

Job description

The Social Hub is hiring through Hosco in Berlin.Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special. Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team.

In Case You Don’t Know Who We Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• Welcome guests with genuine warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with the right energy
• Offer local recommendations and connect guests to events, restaurants and experiences
• Jump in with bookings for activities, restaurants and everything in between
• Share guest insights and feedback with the team to improve every stay
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly
• Represent TSH by promoting our outlets and spotting upsell opportunities

What You’ll Have

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring an energetic, welcoming vibe that makes people feel at home
• You’re great at switching between tasks without losing your smile
• You have a proactive mindset and love turning small moments into memorable ones
• You’re comfortable with digital tools like PMS, kiosks or guest messaging apps
• You communicate clearly in English and German
• You’re a team player who stays cool and confident during busy peaks

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations likeand theto create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff
• At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best. Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.
• Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation, religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by The Social Hub.