Front Desk

CoolWorks.com - Jobs in Great Places; Torgelow; Vor Ort; EUR 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Flex plan

Disability insurance

Life & dental coverage

Simple IRA

Sick leave

Discounts at Best Western Hotels

Zusammenfassung

Best Western Plus Superior Inn seeks a courteous Front Desk/Guest Experience Representative for year-round work. You will greet guests, handle reservations, check-in/out, and respond to questions while using PMS and POS systems.

The role may cross-train in laundry, lobby bar and kitchen tasks to support seamless guest experiences. Ideal candidates possess strong communication and a pride in exceptional service, contributing to our We-Care culture.

Qualifikationen

• Experience in hospitality or customer service preferred.
• Strong communication and guest-relations abilities.
• Ability to multitask and stay calm under pressure.

Aufgaben

• Greet guests and assist with reservations and inquiries.
• Check-in and check-out guests using PMS/POS systems.
• Answer questions and resolve guest needs to ensure satisfaction.
• Cross-train in laundry, lobby bar and kitchen tasks as needed.

Kenntnisse

Communication skills

Customer service

Multitasking

Team player

Tools

PMS software

POS systems

Jobbeschreibung

Seeking gracious, sales & hospitality minded applicants for a year-round Front Desk/Guest Experience Representative position. Responsibilities include tasks such as greeting and interacting with guests, taking phone reservations, use of PMS & POS computers, checking guests in and out, and responding to guest questions and needs. This position also may also cross train in some laundry, lobby bar and kitchen tasks.

Ideal candidates will possess strong communication skills and take pride in striving for excellence while providing legendary customer service. Additionally, team members will contribute to our We-Care culture. Our company's motto is, "Service isn't a big thing; it's a million little things."

Shifts are typically 7 am to 3 pm and 3 pm to 10/11 pm. Requires flexibility to work on both weekends and weekdays. Also requires the ability to multi-task, stand for prolonged period, and lift up to 35 lbs. Applications welcomed from those interested in part-time or full-time positions.

• a flex plan
• voluntary supplemental insurance options such as disability
• life dental coverage
• etc.
• a Simple IRA retirement plan
• Minnesota Sick and Safe leave
• discounts at Best Western Hotels

Best Western Plus Superior Inn is an award-winning, lakefront hotel on Lake Superior in downtown Grand Marais featuring 67 rooms and suites, a lobby bar and bistro, fitness room, indoor whirlpool and complimentary full hot breakfast.

The hotel has been recognized with the prestigious MK Guertin Award multiple times, placing it in the top % of Best Western hotels in North America. Locally owned and operated, the hotel is in its family's fourth generation of providing excellence in hospitality.