French Speaking Voice Office Operations Representative

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is hiring a bilingual customer service specialist to support banking and business clients in English and French. You will respond to inquiries, review contracts, and identify customer needs to drive satisfaction and build trust.

In this role you will manage calls and emails, document interactions, and ensure adherence to procedures. A strong CRM background and excellent communication are essential to succeed in a fast paced contact centre.

Qualifikationen

• Fluent in French and English with customer-centric mindset.
• Experience in a contact-centre or customer service role preferred.
• Ability to understand customer needs and translate into helpful actions.
• Experience with CRM tools and data entry accuracy.

Aufgaben

• Manage incoming calls and emails for English and French speaking banking and business customers.
• Translate and respond to emails, and review contracts and other documents.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open communication.
• Provide accurate information using the right methods/tools.
• Meet personal and team targets and call handling metrics.
• Handle complaints and follow up to ensure resolution.
• Keep accurate records of customer interactions and process updates.
• Follow communication procedures, guidelines and policies.
• Engage internal and external customers scrupulously.

Kenntnisse

Fluent French

Fluent English

Customer support experience

Active listening

Strong communication

CRM systems

Multi-tasking

Attention to detail

Time management

Technology comfort

Banking/financial knowledge (preferred

Ausbildung

High school diploma (Grade 12)

Tools

CRM software

Jobbeschreibung

Responsibilities

• Manage incoming calls and emails for both English and French speaking banking and business customers
• Translate and respond to emails, and review contracts and other documents
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling metrics
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and process updates or dispute information on consumer files
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage internal and external customers, always being scrupulous and thorough

Requirements

• Fluency in French and English
• Proven customer support experience or experience as a client service representative.
• Experience in a contact‑centre environment is considered an asset, but is not mandatory
• Track record of over‑achieving quotas
• Strong call handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi‑task, prioritize and manage time effectively
• High attention to detail and ability to meet quality standards
• Comfort with technology and the ability to handle multiple systems at one time
• Previous experience in a credit or financial industry is preferred but is not considered mandatory.
• High school (Grade 12)

Core Competencies

Demonstrates fluency in both French and English while providing exceptional customer support in a banking or business context. Capable of managing multiple systems and maintaining high attention to detail to ensure customer satisfaction and effective communication.