French-Speaking Transportation Customer Experts

TP Greece; Deutschland; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Complete relocation support

Competitive monthly salary

Health care benefits

Free Greek language courses

Professional growth opportunities

Zusammenfassung

TP Greece is seeking fluent French speakers to join their Transportation Customer Experts team. As part of one of the world's largest commercial vehicle manufacturers, you will manage truck and bus-related inquiries and assist customers during breakdowns. This role offers complete relocation support, a competitive salary with bonuses, health care benefits, and opportunities for professional growth.

Applicants should have a high school diploma and experience in customer service or contact centers. This position supports a diverse work environment and provides training by certified instructors.

Qualifikationen

• Excellent command of French.
• Good communication skills in English.
• Basic awareness of automotive roadside assistance procedures.
• Experience with knowledge management systems.

Aufgaben

• Handle truck and bus related inquiries by phone, email, or chat.
• Support customers in case of truck breakdowns.
• De-escalate concerns and propose solutions.
• Maintain a customer relationship database.

Kenntnisse

Fluency in French

Communication skills in English

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Overview:

Are you fluent in French? Keep the world moving and join our Transportation Customer Experts team!

At TP in Greece, we collaborate with the leader of modern transportation industry, a manufacturer with 125 years of history, delivering a total of more than one-half million trucks and buses to customers.

This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination. You will part of a team that contributes to a cleaner, safer, more efficient, and more connected world: for goods, for people, for all of us.

Join the customer support team of one of the world’s largest commercial vehicle manufacturers.

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases in the CRM system after identifying the customer, vehicle, location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or 3rd party for assistance.
• De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
• Answer and assist on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of French
• Good communication skills in English
• A high school diploma or its equivalent is required.
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred.
• Previous experience working in a contact center or managing mail is preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)).
• Competitive monthly salary + 2 extra salaries per year.
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events community & social responsibility initiatives.
• Free online Greek language courses.
• State of the art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.