Founding Operations & Customer Growth

Clera; München; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Equity: 0.25%–0.75% VSOP

Visa sponsorship not available

Zusammenfassung

Clera in Munich, Germany is hiring an early-stage operations and customer growth lead to onboard and expand a portfolio of 40+ B2B clients. You will design systems and playbooks that power customer success at scale and lay the operational foundation for an enterprise AI content platform.

Collaborating with the founding team, you will own client relationships end-to-end, define ROI metrics, and translate feedback into product improvements while building scalable processes and health frameworks.

Qualifikationen

• Fluency in German and English is required.
• 0.5 to 1+ years in a startup environment in customer success, account management, consulting, or high-ownership GTM role.
• Track record of owning customer relationships end-to-end in a B2B context.
• Ability to build structure from scratch, such as a process, playbook, or team.
• Strong analytical and project management skills with cross-stakeholder delivery.
• Comfort explaining AI concepts to varied audiences.
• Background in service or hospitality is a plus.
• Experience defining customer health metrics or lodging product requirements is a plus.
• Non-academic and vocational backgrounds welcomed.

Aufgaben

• Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary contact throughout the customer lifecycle.
• Design and build operational playbooks, workflows, and customer health frameworks from the ground up.
• Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.
• Communicate AI-powered workflows clearly to both technical and non-technical stakeholders.
• Define and track ROI metrics and customer health indicators, translating feedback into product improvements.
• Collaborate with founders on go-to-market strategy and operational priorities.

Kenntnisse

German language

English language

Customer success

Account management

GTM strategy

Structured processes

Jobbeschreibung

About the Role

This is a first dedicated operations and customer growth hire, working directly with the founding team to onboard and expand a portfolio of 40+ B2B clients. You will build the systems and processes that power customer success at scale, laying the operational foundation for an early-stage AI content platform in the enterprise space.

What You'll Do

• Own onboarding and ongoing relationships for a growing roster of B2B clients, serving as the primary point of contact throughout the customer lifecycle.

• Design and build operational playbooks, workflows, and customer health frameworks from the ground up.

• Develop an AI-native operating system capable of scaling customer operations from dozens to thousands of accounts.

• Communicate AI-powered workflows clearly and credibly to both technical and non-technical stakeholders.

• Define and track ROI metrics and customer health indicators, and translate customer feedback into actionable product improvements.

• Collaborate closely with the founders on go-to-market strategy and operational priorities.

What We're Looking For

• Fluency in both German and English is required, as the customer base is primarily German-speaking.

• Around 0.5 to 1+ years of experience in a startup environment, in customer success, account management, consulting, or a high-ownership GTM role.

• A track record of owning customer relationships end-to-end in a B2B context.

• Demonstrated ability to build structure from scratch, whether a process, a playbook, or a team.

• Strong analytical and project management skills, with experience delivering complex work across multiple stakeholders.

• Comfort explaining AI concepts simply and credibly to a range of audiences.

• Background in service or hospitality (such as hotel operations) is a plus.

• Experience defining customer health frameworks or ROI metrics, or the product sense to reproduce a bug and write a clear engineering ticket, is a plus.

• Non-academic and vocational backgrounds are warmly welcomed.

Compensation & Benefits

• Base salary: EUR 70,000 to EUR 110,000 depending on profile.

• Equity: 0.25% to 0.75% VSOP depending on profile strength.

• Visa sponsorship is not available for this role.

Location

On-site in Munich, Bavaria, Germany.