Customer Success Manager

erg group; München; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Equity

Career growth

Industry events

Training

On-site Munich

Zusammenfassung

erg group in Munich is seeking a Customer Success Manager for an AI startup. You will own the full customer journey from onboarding to expansion, working with enterprise clients and cross-functional teams to deliver measurable business impact.

This on-site role offers significant growth, equity, and the chance to shape customer strategy and product feedback as the company scales in the DACH region.

Qualifikationen

• Experience in Customer Success or a similar customer-facing role within B2B SaaS.
• Ability to manage enterprise customers end-to-end and own relationships.
• Proactive mindset and high-ownership attitude.
• Strong communication skills and ability to build trust with senior stakeholders.
• Interest in translating customer needs into product improvements.

Aufgaben

• Own the full customer journey from onboarding to adoption and expansion.
• Serve as main contact for enterprise clients and drive measurable business impact.
• Collaborate with product, sales and engineering to influence roadmap and processes.

Kenntnisse

Customer Success

Enterprise relationships

Proactive mindset

Strong communication

Customer feedback to product

Jobbeschreibung

Customer Success Manager | AI Startup | Munich, On-site

We’re partnering with a fast-growing AI company based in Germany that is building category-defining software for a massive market. The team has already achieved exceptional early traction and is now scaling rapidly across DACH, with international expansion already firmly on the roadmap.

The company is backed by an outstanding team with experience from some of the world’s most respected tech and AI organisations, and is now entering a major growth phase. With strong product-market momentum already established, they are looking to add ambitious people who want to play a real part in shaping what comes next.

About the role

This is a true end-to-end Customer Success role with real ownership from day one. You will be responsible for the full customer journey, working closely with high-value enterprise clients from onboarding and workshops through to adoption, expansion, and long-term account growth.

You will act as the main point of contact for customers, helping them realise clear business impact through stronger processes, measurable savings, and deeper product adoption. The role sits close to product, sales, and engineering, meaning customer feedback will directly influence roadmap decisions and future development.

This is a chance to do more than manage accounts. You’ll be joining at an early stage, helping to build the Customer Success function, shape internal processes, and grow into a much larger role as the company scales.

What you’ll bring

• Experience in Customer Success or a similar customer-facing role within B2B SaaS.
• Confidence working with enterprise customers and owning relationships end to end.
• A proactive mindset and the appetite to thrive in a high-ownership environment where you build rather than inherit.
• Strong communication skills and the ability to build trust with senior stakeholders.
• A genuine interest in helping customers succeed and in translating their needs into real product improvements.

What’s on offer

• Salary around €100,000 plus meaningful equity.
• The opportunity to join a high-growth AI company at a pivotal stage.
• Real influence over customer strategy, process design, and product feedback.
• Support for industry events, training, and professional development.
• A role with significant scope, visibility, and long-term growth potential.