Founding Operations & Customer Success Manager

Meyandy LLC; Germany (OH); On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Equity: 0.25-0.75% VSOP

Base salary €70,000 per year

Job summary

Meyandy LLC is seeking an Operations & Customer Success hire to join as the first dedicated role. You will onboard, support, and grow 40+ B2B clients across 14+ industries for their AI Visibility Content Engine.

You will work directly with the founding team in Munich or Hamburg, Germany, delivering value from day one and shaping scalable client success processes in an early-stage environment.

Qualifications

• 0-2 years in customer success, operations, or startup environment (onboarding focus).
• B2B SaaS onboarding and support experience preferred.
• Fluent in German and English, both written and spoken.

Responsibilities

• Own end-to-end onboarding for new B2B clients.
• Serve as primary contact for growing client portfolio and drive retention.
• Identify client needs and translate feedback to product improvements.
• Develop scalable processes for client communication, reporting, and success tracking.
• Collaborate with founders on operations, tooling, and workflows.
• Support upsell conversations by demonstrating product value and goals.

Skills

German-English bilingual

Strong communication

Onboarding

Client relationship management

Job description

About the Role

This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire. You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales.

What You'll Do

• Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start
• Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention
• Identify client needs and translate them into actionable product feedback for the founding team
• Develop and refine scalable processes for client communication, reporting, and success tracking
• Collaborate closely with the founders on operations, tooling, and internal workflows as the company scales
• Support upsell and expansion conversations by demonstrating product value and understanding client goals

What We're Looking For

• Required: 0-2 years of experience in customer success, operations, or a startup environment with a focus on onboarding and supporting B2B SaaS clients
• Full professional fluency in both German and English
• A proactive, ownership-driven mindset - comfortable in an early-stage environment where processes are still being built
• Strong communication and organisational skills, with an ability to manage multiple client relationships simultaneously

Nice to Have

• Familiarity with AI-focused or content-engine SaaS products (e.g. AEO, GEO, or SEO tooling)
• Experience translating client feedback into concrete product improvement requests
• Background at a consulting firm, growth-stage startup, or tech company in a client-facing role

Compensation & Benefits

• Base salary: €70,000 per year
• Equity: 0.25-0.75% VSOP (virtual stock options), depending on profile and experience
• Visa sponsorship: Not available

Location

This is an on-site role based in Munich or Hamburg, Germany. The team is split across both cities and you are welcome to join from either location.